Senior Staff Inbound Product Manager - Sourcing and Procurement

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

ServiceNow is looking for an outstanding product manager to drive product planning and execution of new products in the Sourcing & Procurement industry. This person will closely partner with engineering, platform, horizontal products teams, and GTM teams to craft a compelling vertical product offering and follow through with impeccable roadmap execution.

The candidate must be someone who has a passion for the Sourcing & Procurement domain and feels comfortable working in a fast-paced, dynamic environment with minimal guidance.

• Partner with cross-functional teams to formulate product plans and execute on product roadmap.
• Partner with design and engineering to build products that solve Sourcing & Procurement industry challenges.
• Leverage knowledge of existing ServiceNow products and capabilities to ensure the most efficient delivery of products.
• Partner with and influence horizontal products and platform roadmaps, in order to leverage innovations delivered across the entire ServiceNow product portfolio.
• Work with ISV and SI partners to complement the product roadmap and bring holistic solutions to market.
• Understand the competitive landscape and where ServiceNow fits into the ecosystem.
• Drive product adoption with customers and stay closely plugged into customer, partner, and field feedback, in order to improve product and drive roadmap.
• Be instrumental in driving user experiences that delight end users while delivering value to customers.
• Lead prototyping and early ideation of new product features and capabilities.
• Demonstrate strategies and tactics to deeply understand the users of ServiceNow and bring that perspective back into the organization ("voice of the customer").

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of enterprise application product management experience, with at least 3 years in SaaS.
• Ability to influence without authority across engineering, design, sales, customer success, and executive leadership.
• Experience building products on extensible platforms or within product ecosystems.
• Strong product sense with a track record of defining roadmaps, writing specifications, and shipping features that drive adoption and business outcomes.
• Strong understanding of source-to-pay (S2P) processes: sourcing, supplier management, contract lifecycle, procurement operations.
• Familiarity with procurement personas (Category Managers, Procurement Directors, Supplier Relationship Managers) and their pain points.
• Proven ability to balance competing priorities: customer requests, technical debt, innovation, and strategic initiatives.
• Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes experience in both small and large organizations.
• Relentless focus on product-market fit.
• History of teamwork and willingness to roll up sleeves to get things done.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations; understanding and experience using data and analytics to optimize the user experience and enhance the product.
• Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer.
• Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Growing thought leadership in Sourcing & Procurement industry trends, competitive landscape, and whitespace opportunities.
• Ability to work hands-on, starting small, and scaling up over a period of time.
• Ability to handle multiple competing priorities