We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

Overview of the role  

The Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge services. They will be the first impression providing a unique check-in experience. The host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and hospitable arrival and departure experience 

What you have  

• High school diploma, equivalent, or higher 

• Previous hospitality experience 

• Excellent customer service skills 

• Excellent communication skills, both verbal and written 

• Ability to use technology, e.g., computers, tablets, and iPads 

• Proven experience working in a clean, organized, and efficient manner 

• Ability to take initiative and handle assignments with limited supervision 

• Experience in handling confidential information 

• Strong collaboration skills and ability to coordinate with a team 

• A sense of ownership in everything that you do 

What you’ll do  

• Carry out check in process for hotel guests; assign and escort guests to rooms according to preferences 

• Interact with guests in a professional matter while sharing hotel knowledge 

• Assist guest with luggage needs 

• Produce room keys for all guests, ensuring guest confidentiality  

• Respond to guest inquiries, make travel arrangements and reservations 

• Provide local information for shopping, dining, nightlife, and recreational destinations 

• Verify charges and collect payment from guest for rooms stays 

• Assist in coordination between Housekeeping and Front Desk 

• Report any suspicious activity, unusual items, irregular behavior to manager 

• Other necessary duties as reasonably assigned 

Physical Demand  

• Ability to sit or stand for extended periods of time  

• Ability to bend  

• Ability to lift, pull 50 lbs  

• Ability to communicate clearly  

• Ability to work long hours as needed  

Mental Demands  

• Make sound judgments quickly  

• Work on multiple tasks, making appropriate progress towards deadlines  

• Able to work independently, take direction, and provide direction to others