Director, Content Architecture

About this role

This role is for a senior individual contributor in the Research Architecture and Methodologies team within Gartner’s Content Research Excellence organization. It is focused on designing and evolving the core content architecture that enables Gartner Research & Advisory (R&A) to deliver actionable, objective insights to clients and to support business growth, client engagement and retention.

What you will be doing:

• Work with R&A, Product, and IT teams (and other functional areas where applicable) to develop content and business requirements that evolve the content architecture to support R&A-led strategic content programs.
• Redesign the way we organize and deliver content to clients, evolving from a conventional document-based system to a more dynamic and modular approach using algorithms and artificial intelligence.
• Deliver innovation and continuous improvement of the research content portfolio, underlying architecture, and related processes in alignment with R&A and Gartner business objectives.
• Maintain an excellent understanding of our Gartner products and evolving client needs to support their journeys using our content and the touchpoints with other channels (client inquiry calls, interactive tools, conference attendance etc.)

• Lead execution of content initiatives from identification and ideation, through design and creation, by leveraging best practices in:
  • Process design - design excellent processes and/or optimize existing processes, using the convention of efficiency, simplicity, scale, data leverage, and change management.
  • Process execution - cost management, effective use of resources and feedback in all processes, effective and timely issue resolution, and root cause analysis.

• Work independently, as well as collaboratively, to achieve results:
  • Develop business cases and scope opportunities for projects/programs to drive content innovation.
  • Create and manage success measurement criteria and analysis to drive continuous program improvement to ensure desired outcomes are measured and met.
  • Design and deliver communications and presentations to all levels of management within and beyond R&A.
  • Guide and matrix manage project teams; coach and mentor project managers and team members for highly effective program management.
  • Support peer teams, sharing expert knowledge and providing training where required.

The results we are looking for:

• Delivery of Gartner business goals by improving the organization's ability to deliver must-have content and support compelling interactions with clients.
• Delivery of visionary content strategies that maximize client benefit for optimal cost using the latest technologies coupled with innovative content architecture design.
• Programs are agile, outcome centric, built to metrics and demonstrate value and return on investment.
• Extensive use of the latest technology, including AI, to maximize efficiency and scalability.
• Excellent reporting, training and stakeholder communications to ensure projects are continuously delivering on purpose and business impact.

What you will bring to the table:

• Experience working with and designing modular and componentized content architecture(s) in a major global enterprise context.
• Solid understanding of the technology industry, major segments, trends and technologies, and common vendors, products and solutions used.
• Significant experience independently managing multifaceted content programs, projects, and processes that demonstrate positive business impact within a complex organization.
• Demonstrated track record of designing and improving business processes with rigor and attention to detail.
• Excellent written and oral communication skills and the ability to articulate complex concepts effectively with a broad spectrum of roles and backgrounds across all levels of seniority.
• Excellent time management & prioritization skills to effectively manage a diverse workload, multiple non-routine complex projects and deliverables and priorities to meet ambitious deadlines.
• Experience with relevant technologies and tools including content management systems (CMS), metadata management, and taxonomy development.
• Strong business acumen, able to see the big picture and make principled tradeoffs to optimize outcomes.
• High fluency in Microsoft PowerPoint, Word and Excel.
• Proficiency in data and analytics, presenting consumable data using charts and graphics tailored to the audience.
• Executive presence for interacting and presenting to senior leaders and stakeholders.
• Potential travel to select Gartner events. Overall travel l