Director of Sales Operations & Customer Success

Description

  

About Us

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. 

Position Description: Director of Sales Operations & Customer Success

Reporting to the Director of Sales, this role combines responsibility for Customer Success and Sales Operations. The Director manages Program Managers, Application Engineers, a Data Analyst, and Customer Sales Support staff to deliver customer satisfaction, retention, and sales process excellence. This is a management role focused on executing strategies defined by senior leadership, with a strong emphasis on operational delivery, sales operations toolkit mastery, and AI-enabled process improvement.

Primary Duties:

Customer Success Execution:

• Manage Program Managers and Customer Sales Support to deliver post-sale excellence.
• Ensure customer retention and wallet share growth through service delivery.
• Oversee project execution from order entry to completion.
• Act as a senior escalation point for customer issues.

Sales Operations Execution:

• Bid and Proposal Management: Lead the team to deliver competitive, timely proposals.
• Pricing Governance: Ensure compliance with pricing strategy, manage DOA approvals, and track profitability KPIs.
• CRM & CPQ Implementation: Drive the business case, specification, and design of a new CRM and CPQ system; oversee implementation and optimization.
• Process & KPI Management: Execute pipeline management, account planning, forecasting, and reporting processes.
• Customer Feedback to Product Management: Provide structured customer input to inform product strategy.

Experience & Skills: 

• Experience: 10+ years in sales operations, account management, or program management; Mission Critical Power experience preferred.
• Leadership Experience: 5+ years managing multi-functional teams.
• Sales Ops Toolkit Mastery: CRM, CPQ, analytics, KPI tracking, pricing governance, and process optimization.
• AI-Enabled Tools: Experience with AI-driven analytics, forecasting, and automation.
• Execution-Focused Management: Strong operational delivery skills aligned to leadership-defined strategies.
• Customer Focus: Ability to maintain and grow customer relationships.
• Analytical Skills: Ability to interpret complex data and drive process improvements. Understands how data can be collected, structured and processed, and analyzed to generate business insights for GTM and financial impact.
• Communication: Clear and effective communication across technical and non-technical audiences

Education:

• Bachelor’s degree in engineering is required; MBA preferred.

What We Offer:

• Competitive pay with performance incentives
• 100% company-paid medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO, 8 paid holidays, and 2 floating holidays

Why You Will Love Working with Us:

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
• Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.

Salary Description $150,00 to $