Business Analyst - IT

Business Analyst Role:

As a member of the company’s information technology team, the Business Analyst is skilled in the analysis of business processes and elicitation of requirements from multiple, and sometimes conflicting, business units. The individual in this role is responsible for the project management and/or scrum master responsibilities for assigned projects, taking gathered requirements through development and successful implementation. The Business Analyst works with technical and non-technical teams and must communicate effectively according to the audience. The ideal candidate is comfortable with a high degree of change, deals well with ambiguity, and is capable working in an agile software development environment with strong project management skills.

Essential Functions:

• ·Provide thorough assessments of current-state and future-state business processes to establish technical solutions, cost-benefit analysis, and scope estimations
• Gather requirements by conducting process workshops, discovery sessions, and backlog refinement to translate into accurate and meaningful epics, user stories and acceptance criteria
• Advise business stakeholders on platform best practices and standard feature adoption by working with technical leads and the Enterprise Solution Architect
• Perform role of Scrum Master and/or Project Manager, undertake duties such as leading agile ceremonies, creating project plans, reporting project status across the organization, planning and facilitating end-to-end UAT activities, and creating deployment and cutover plans as needed
• Prioritize and track all issues, risks, action items and decisions to resolution, escalating as needed to ensure project success
• Build and maintain process and project documentation in Confluence/Box
• Facilitate change management in areas affected by development activities
• Evaluate system changes for downstream system and/or organizational impact
• Develop and maintain productive working relationships with key internal clients and other team members
• Maintain state-of-the-art knowledge of related systems and techniques, including evaluation of computer hardware and software, and support research, evaluation, and selection of new system software
• Comply with Software Development Lifecycle (SDLC) methodology and compliance obligations
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and Guiding Principles

Other Duties:

• Train on, and support the use of, assigned applications/software, and various reporting systems
• Participate in Quality Assurance and Quality Control practices, standards, methodologies, and metrics
• Ability to come to speed quickly to understand and use proposed third-party vendor tools
• Complete system and process effectiveness audits
• Other projects and duties as assigned

Requirements

Knowledge, Skills & Abilities:

• Knowledge of information and systems technology, systems and techniques, computer network systems and various telecommunication systems
• Knowledge of MuleSoft or Enterprise Integration Strategies are a plus
• Aptitude for quickly learning new applications and operating systems
• Use and support developed and purchased business applications
• Maintain a persistent focus to perform troubleshooting and problem resolution
• Plan and organize work activities to meet deadlines for yourself and teams
• Communication skills including communicating at a technical or non-technical level, and the ability to interact with people from all organizational levels
• Strong documentation skills
• Ability to collect and analyze data to assist in decision-making
• Knowledge and experience in various project delivery methodologies and able to apply necessary processes to ensure project success
• Strong problem solving (error detection, root cause analysis, error correction), conceptual, analytical, and decision-making skills
• Project management skills to manage small to medium-sized projects

Education/Experience:

• Bachelor’s Degree in computer science, information technology or related studies preferred
• Three (3) or more years of related experience, which includes at least two (2) or more years of related experience supporting a variety of business software, and two (2) or more years of experience supporting IT with systems implementations as a Business SME or Product Owner.
• Experience with Salesforce highly desired
• Salesforce certification(s) a plus (Administrator, Business Analyst, Advanced Administrator)

Physical Dema