Position Overview

As a Business Experience Plan & Admin Specialist within PNC’s Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, or Birmingham, AL. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis.

This position will report to the Performance Manager for the Business Office of the ET&S CIO. Responsibilities will be to assist with all aspects of performance management including but not limited to:

• Proactively serve as a “trusted advisor,” with assigned business group for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management.
• Provides standard strategic level support and guidance through IT initiatives. With a base level IT technology the individual will proactively coordinate knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units.
• Proactively focus on strategic initiatives and planning activities for their business area. Be able to identify IT opportunities, escalate to appropriate teams and leadership, build project plans and communicate effectively across multiple IT teams and leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for the implementation of solution roadmaps and to ensure successful introductions across the business.
• Perform base IT business analysis and prepare recommendations and business plans as needed.
• Provide relevant information based on technology details so that management can provide recommendations and support
• Possess a base knowledge of most technical and business IT resources and use them to effectively coordinate team members.
• Partner with key staff members to assist strategic business plans or remediation actions.
• Utilize the appropriate IT technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
• Collaborate with enterprise architecture and various IT operations teams to ensure solutions target company standards.

Skills:
• Base IT Technology Knowledge
• Introductory project management skills
• Standard Oral and written communication skills from IT and non-IT target audiences
• Ability to strategic think and plan across IT teams
• Team and collaboration orientation
• Base problem solving techniques that enable IT technical teams to work towards achievable target
• Be performance driven to achieve IT strategic goals
• Archer and ServiceNow experience a plus

Job Description

• Provides support and assistance for implementation and/or administrative efforts for line of business initiatives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
• Partners with other departments or other functional areas in support of line of business initiatives.
• Independently provides data collection, research and reporting for assigned line of business initiatives.
• Recommends and delivers best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Planning: Tactical, Strategic, Problem Solving

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job spec