Program Manager

About Onyx CenterSource

Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction from the process. This means hotels pay agencies the money they’re owed faster, and agencies receive much-needed supplier revenue more quickly and easily, increasing their desire to direct more bookings to hotels that use Onyx. All of this frees our clients up to focus on strategic, revenue-generating activities.

As a worldwide team with 20+ nationalities represented, we value our differences and use them to best serve our global clients. Every Onyx employee has the opportunity to grow through continual development opportunities, and we’re committed to making a positive impact in our communities and the world.

Onyx offers a variety of benefits to support a competitive total compensation package. You will work in an international and fast paced growing environment full of learning opportunities.

Job Description

Overview

The Program Manager leads the project management team to drive complex, multi-workstream initiatives that support strategic business goals. This role provides strong people leadership, operational oversight, and program direction—ensuring alignment across multiple teams, effective delivery of high-impact initiatives, and continuous organizational improvement. The Program Manager is accountable for team development, program outcomes, stakeholder relationships, and long-term program health.

Location

US

Scope

Global

Education

Minimum required: Bachelor’s degree in Business, Management, Engineering, or related field.

Span of Control:

Reports to: VP of Technology

Oversight:  1-3 direct reports

Roles/ Responsibilities

• Lead, mentor, and develop a team of project managers and cross-functional contributors, fostering a culture of accountability and growth.
• Define program goals, success metrics, and strategic alignment across multiple interconnected initiatives.
• Build and maintain integrated program roadmaps, ensuring clarity of priorities, timelines, and resource needs.
• Drive execution of complex programs, ensuring milestones are achieved and workstreams remain aligned.
• Establish and manage program governance structures, communication rhythms, and executive reporting.
• Proactively identify risks, dependencies, and operational constraints, and guide teams through resolution.
• Partner with senior leaders to secure resources, remove obstacles, and maintain organizational alignment.
• Serve as the primary point of contact for program updates, delivering clear, actionable communication to executives and stakeholders.
• Enhance program management processes, tools, and best practices to increase organizational efficiency and predictability.
• Lead post-implementation reviews and drive continuous improvement across teams and functions.
• Oversee program budgets and forecasting, ensuring financial accuracy and optimal resource utilization.
• Build strong cross-functional relationships and influence without authority to drive outcomes across technical and business teams

Qualifications

Minimum required:

• Bachelor’s degree in Business, Management, Engineering, or related field.
• 10+ years of program or project management experience, including leading multi-disciplinary initiatives.
• 3+ years of direct people-management experience, with demonstrated success developing teams.
• Strong leadership, communication, and relationship-building abilities.
• Expertise with modern project and program management tools (e.g., Jira, Smartsheet, Asana, MS Project).

Preferred:

• PMP, PMI-ACP, PgMP, or comparable certifications.
• Lean Six Sigma or comparable certification.
• Experience in technology, SaaS, operations, or other fast-paced industries.
• Background managing programs within Agile or hybrid delivery environ