Program Manager - Demo Center

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow who are expected to deliver spectacular interactions and experiences with customers, with a focus on performance and continual improvement.
We are seeking a Solution Consulting leader to coach and lead in demonstration capability. This individual contributor role is a leader/player/coach capable of doing, teaching and coaching demonstration capability to a revolving team of early in career as well as senior Presales Solution Consultants. The position will report to the Global Demo Center leader.

Qualifications

To be successful in this role you have:

• Mastery in equipping and coaching senior to early in career SCs on demonstration capabilities and proficiency across ServiceNow’s products solutions and industries.
• Define, refine and support DemoCenter model to scale across all GEOs (AMS, EMEA, APJ).
• Partner with Marketing, SC Field and the Workflow SC leadership to create pipeline generation capability and content management model.
• Manage and communicate video asset library of functional demonstrations to be used to enhance efficiency and effectiveness for pipeline generation, renewal enhancement, and enablement.
• Measure effectiveness of DemoCenter program elements and develop and publish a report to the global community.

To be successful in this role, the ideal candidate needs:

• Strong pre-sales experience as an individual contributor and leader, preferably at ServiceNow
• Ability to coach and develop early-in-career as well as senior individual contributors
• Strong understanding of ServiceNow sales and engagement process and business value
• Ability to clearly articulate the power and value of the ServiceNow platform, solutions, and industries
• Strong program and project management skills
• Thought leadership in methods and techniques for story telling with enterprise software
• Able to lead people, process, and systems development
• Gain and build relationship and trust quickly inside and outside of the SC organization
• Individual contributor who is tactically oriented with long term alignment and understanding of outcomes, ability to flex and shift as needed

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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