Organizational Strategy & Planning Principal Program Lead- Alignment Experiences

Overview

Chick-fil-A’s cornerstone experiences, NEXT and Regional Planning Meetings (RPM), are leading priorities for the business setting strategic direction for the future while ensuring organizational alignment amid expansive growth in an ever-changing business environment. This team partners with senior leaders across the business to create alignment experiences around organizational strategy that delivers meaningful outcomes for Customers, Restaurants, and the business.

 

Alignment within Chick-fil-A’s Support Center and Franchisees (Operators) is essential to our continued success and requires focused leadership in critical workstreams to design and execute Chick-fil-A’s annual meeting (NEXT) as well as the annual Operator planning-focused event, Regional Planning Meetings.

 

 

A role on the team would provide a fast-paced environment with Operator impact.  The Organizational Strategy and Planning Principal Program Lead - Alignment Experiences role requires a strong ability to develop relationships among the team and across the organization to ensure strategic alignment. This role requires a highly experienced and proactive project management leader who actively pursues solutions to challenges and collaborates with others to meet deadlines. Their primary responsibility is to set the strategic direction by collaborating, directing, and implementing highly complex project plans and deliverables related to RPM and NEXT.

 

 

This position is based out of the Chick-fil-A Support Center Office in Atlanta, GA.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Influence Strategic direction for Alignment events by ensuring project initiatives are aligned appropriately with the strategic goals
• Set the tactical trajectory of alignment events by defining the scope and milestones of projects to ensure timely delivery
• Create comprehensive project plans including establishment of task and project deadlines in partnership with business partners and project resources
• Organize resources during the planning, execution, testing, delivery, and closing phase of projects; communicates project issues and status to key stakeholders and PMO management.
• Ensure ongoing project communication via status update, milestone tracking, and decision meetings during each phase of the project
• Lead project reporting for senior management regarding the status of project, scope changes, delivery issues
• Oversee the project team in developing any required workflows and associated documentation around new processes developed in the project.
• Ensure that all projects are delivered on-time, within scope and within budget
• Manage the relationship with key staff stakeholders and third-party vendors
• Lead functions as both a project manager and business analyst in execution of project work to not only manage the accomplishment of project tasks, but help to design and implement documentation, process change and support models as an extension of the project team.
• Accountable to provide technical leadership and develop a custom execution strategy for projects.
• Build and manage project plans/timelines using Smartsheet for self-managed projects and team projects
• Develop PowerPoint presentations and various written communications to provide an overview of the experiences
• Coordinate planning & budget as well as ongoing budget tracking for all experience related environments

Minimum Qualifications

• Bachelor’s Degree 
• 8-10 years of relevant work experience
• Exceptional project management skills
• Extensive experience managing multiple projects at one time

Preferred Qualifications

• 8-10 years of experience in project management work
• PMP Certification
• 5+ years of event management leadership experience
• Production experience and deep understanding of working with third party vendors
• Strong Skills with Microsoft products (Microsoft Word, Microsoft Excel, Microsoft PowerPoint) and industry standard delivery tools
• Excellent verbal and written communication skills
• Strong project management and organization skills
• Ability to thrive in a fast-paced, cross-functional environment.
• Strong analytical & problem-solving skills.
• Ability to understand and adapt to changing business priorities and ongoing timelines
• Proactive and responsive in a flexible environment
• Ability to take initiative, recognize needs, and act without prompting from supervisor

Minimum Years of Experience

8

Travel Requirements

5%

R