Business Analyst II - IT

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

Business Analyst II - IT are responsible for working with the agile team and the Product Owner to define and document acceptance criteria with little to no oversight and exhibit a mastery of their functional area subject matter expertise and analytical skillset. They ensure the solutions delivered are of high quality by collaborating with their agile team members and by leveraging/using appropriate elicitation/documentation practices for the team. They are active team members who are able to accurately estimate work required to deliver software features. They use innovative and critical thinking skills applied to business process and needs to ensure digital solutions meet business value. The Business Analyst II – IT role may mentor Business Analysts and Associate Business Analysts.

Job Specifications

• Bachelor’s Degree preferred, or equivalent experience
• Has 4+ years’ experience working as part of an agile team
• Passionate about the business direction, priorities, results, and customer experience.
• Clearly demonstrates analytical and critical thinking abilities
• Takes a logical, analytical approach to problem solving and pays close attention to detail
• Experience with Agile Development Methodologies
• Self-motivated and results oriented
• Demonstrates good oral and written communication skills.
• Strong written communication skills to document and communication requirements
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.
• Able to solve complex business problems and drive customer experience and operational efficiency objectives
• Demonstrates a strong interest in learning and integrating AI tools to innovate and improve day to day efficiency.
• Takes an innovative approach to problem solving
• IIBA certifications are a plus

Duties and Responsibilities:

• Maintain holistic understanding of IT Delivery roadmap and track any changes to the roadmap are aligned in the backlog tooling enabling teams to leverage automated roadmaps and status report, metrics functionality
• Ensures that Product or adoption KPIs identified can feasibly be measured and tracked within development and delivery activities, ensuring key data points are identified and included from the outset within the scope of the agile teamwork
• Maintains holistic understanding of relevant client personas and uses these personas to refine work items to develop shared understand across the Agile Team of the client needs
• Ensure integrity of work items as they are broken down and refined throughout hierarchy of work items in the product backlog. Identify where intent may be lost or overlooked during the work breakdown and refinement processes. I.e.. Descoping or need for supplementary requirement gathering
• Ensure that key information needed to support PO prioritization is current, accurate and available in a usable format to drive high quality decisions.
• Ensure functional and non-functional requirement’s, with appropriate documentation are represented effectively in the product backlog
• Ensure that product backlog work items e.g. user stories are meeting the definition of ready/done in line with enterprise targets on backlog readiness, often called planning horizons or planning intake funnel along with respect of quality of content and data integrity on key fields to drive transparency and effective reporting. Identify data sources and gather and analyze data relevant to processes impacted by the solutions being created.
• Determine and use the most app