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Head of Customer Success
Regrow Ag Inc.Remote - US, United StatesRemotefull_timeVerifiedPosted 26 Apr 2023
💰 $200,000/yr
About the role
Head of Customer Success
Team: Customer Success Location: Remote Who We Are:We are a climate tech company committed to reversing climate change. How do we reach this lofty goal? By disrupting the agriculture industry!Founded by globally-recognized innovators in science and ag technology, Regrow is unlocking the power and profitability of resilient agriculture across the supply chain — from growers to global food brands. Regrow combines best-in-class agronomy, soil and carbon modeling, and innovative data collection to deliver customized, site-specific and scalable solutions to the agri-food industry.
Our customers are frontrunners in agri-food and agtech, ranging from global market operators, project developers, global food brands, and independent farmers. We help partners measure their impact on the environment, model and implement changes that will be environmentally and financially sustainable, and track partners’ progress against sustainability goals. We're backed by leading investors, such as Galvanize Climate Solutions, Microsoft's Venture Fund, Cargill, The Grantham Environmental Trust (NCO), AJAX Strategies, and more, all of whom believe in our vision to change the world through resilient agriculture.
Our Mission:Agriculture has the power to reverse climate change. We believe science and technology can help us get there. Our goal is to use farmland to cool the earth. We are currently monitoring 200 million acres of land in over 45 countries. This year alone, with just one project, our carbon emissions reductions are equivalent to taking 17,000 cars off the road! We are already on our way to a more sustainable planet.Job Summary
Regrow is looking for a Head of Customer Success who will help scale a team of 6-8 global CSMs across our CPG, Retail and Agribusiness industry segments. Our customers are the lifeblood of Regrow and in driving them toward taking action on their Scope 3 initiatives, you are in turn, driving positive changes for our climate. This customer base consists of several large, strategic accounts as well as enterprise accounts that need to be guided on the best way to utilize the Regrow suite of products to their fullest potential and help build a community that is in need of Regrow’s leadership toward climate action. The customer base is very complex and ranges in value from $200K to $3M per year in terms of revenue.
You will be focused on unlocking the potential of our customer base by empowering the CSM team to adopt and evolve our customer centric sales methodology to ensure the entire customer journey is repeatable and filled with memorable moments that matter. The ultimate gauge for success in this role is to turn our customers into promoters of Regrow and to continue to foster our strong referral network. The ideal candidate has strong interest in business, technology and climate change, and must be comfortable in a customer-facing role which would require up to 25% domestic and international travel. Our team acts as the customer’s trusted advisor and subject matter expert in using our cutting edge technology to empower action towards climate change and carbon removal.
You will lead the evolution of Regrow’s Customer Success strategy, execution, reporting, and optimization in close partnership with our CRO and ensure there’s an end-to-end customer experience that’s best in class. In this evolution, your team needs to adopt Regrow’s Full Product Mindset in ensuring we provoke the right actions with our customers through knowledge and the courage to collaborate with them as we further define our place within the rich history of the food and commodity supply chain industry. You will be able to optimize workstreams by managing through data, uncover key trends that emerge in our ICP and ensure there’s a focus on how we level up our team through proper coaching and attracting new talent as we grow.
Team: Customer Success Location: Remote Who We Are:We are a climate tech company committed to reversing climate change. How do we reach this lofty goal? By disrupting the agriculture industry!Founded by globally-recognized innovators in science and ag technology, Regrow is unlocking the power and profitability of resilient agriculture across the supply chain — from growers to global food brands. Regrow combines best-in-class agronomy, soil and carbon modeling, and innovative data collection to deliver customized, site-specific and scalable solutions to the agri-food industry.
Our customers are frontrunners in agri-food and agtech, ranging from global market operators, project developers, global food brands, and independent farmers. We help partners measure their impact on the environment, model and implement changes that will be environmentally and financially sustainable, and track partners’ progress against sustainability goals. We're backed by leading investors, such as Galvanize Climate Solutions, Microsoft's Venture Fund, Cargill, The Grantham Environmental Trust (NCO), AJAX Strategies, and more, all of whom believe in our vision to change the world through resilient agriculture.
Our Mission:Agriculture has the power to reverse climate change. We believe science and technology can help us get there. Our goal is to use farmland to cool the earth. We are currently monitoring 200 million acres of land in over 45 countries. This year alone, with just one project, our carbon emissions reductions are equivalent to taking 17,000 cars off the road! We are already on our way to a more sustainable planet.Job Summary
Regrow is looking for a Head of Customer Success who will help scale a team of 6-8 global CSMs across our CPG, Retail and Agribusiness industry segments. Our customers are the lifeblood of Regrow and in driving them toward taking action on their Scope 3 initiatives, you are in turn, driving positive changes for our climate. This customer base consists of several large, strategic accounts as well as enterprise accounts that need to be guided on the best way to utilize the Regrow suite of products to their fullest potential and help build a community that is in need of Regrow’s leadership toward climate action. The customer base is very complex and ranges in value from $200K to $3M per year in terms of revenue.
You will be focused on unlocking the potential of our customer base by empowering the CSM team to adopt and evolve our customer centric sales methodology to ensure the entire customer journey is repeatable and filled with memorable moments that matter. The ultimate gauge for success in this role is to turn our customers into promoters of Regrow and to continue to foster our strong referral network. The ideal candidate has strong interest in business, technology and climate change, and must be comfortable in a customer-facing role which would require up to 25% domestic and international travel. Our team acts as the customer’s trusted advisor and subject matter expert in using our cutting edge technology to empower action towards climate change and carbon removal.
You will lead the evolution of Regrow’s Customer Success strategy, execution, reporting, and optimization in close partnership with our CRO and ensure there’s an end-to-end customer experience that’s best in class. In this evolution, your team needs to adopt Regrow’s Full Product Mindset in ensuring we provoke the right actions with our customers through knowledge and the courage to collaborate with them as we further define our place within the rich history of the food and commodity supply chain industry. You will be able to optimize workstreams by managing through data, uncover key trends that emerge in our ICP and ensure there’s a focus on how we level up our team through proper coaching and attracting new talent as we grow.
What you will do
- Lead a dynamic team to partner with stakeholders across marketing, sales, product, partnerships and solutions engineering as well as groups outside of the GTM team to further Regrow’s culture of high performance and collaboration
- Manage a global team that has a range of strengths and have the ability to understand what works best for each market and adapt to shifting priorities in each geographic region as it pertains to product roadmap
- Be a mentor to your team to help build Regrow’s culture of mastery in skills
- Partner with our Head of GTM ops to design a customer journey through our CRM and establish key success metrics surrounding Customer Satisfaction, NPS and predictability around Net Dollar Retention
- Collaborate extensively with your key stakeholders in marketing, to include product marketing, event marketing and content teams to identify and develop assets for key personas at each stage of buyer’s journey
- Close partnership with Event marketing as we’re building an active co
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