Head of Media Operations

As the Head of Media Ops, you will provide critical day to day management of the Media Operations team, continuously improving the team's ability to exceed client expectations through efficient, accurate, and consistent fulfillment of ad campaigns utilizing Amazon DSP and other platforms. You thrive when you're required to bounce between hands-on tactical support and strategic project development. Your passion lies in removing barriers for your team and helping them become masters in campaign management.

Responsibilities

Day-to-day personnel management

• Manage the Media Ops team who own the implementation of advertising campaigns from start to finish, monitor and optimize multiple campaigns at a time, and ensure campaigns launch and deliver on schedule and according to client expectations
• Support monthly billing process
• Ensure the team operates with minimal errors on their campaigns
• Provide support as an escalation path to the team for troubleshooting issues on campaigns and related DSP bugs
• Ensure margins are being met to support strong business health
• Develop strong relationship with counterparts at our DSP partners
• Stay up to date on the latest releases by Amazon, such as AMC and AAT, to ensure Revive’s continued leadership in the space
• Become an expert on Revive's platforms and tools to improve the Media Ops team's day to day performance
• Implement and enforce processes that enable the team to scale and work efficiently
• Partner with client strategy team to ensure smooth client onboarding
• Understand team bandwidth to determine optimal account distribution and reporting on hiring needs
• Identify and produce ongoing training for Media Ops team
• Provide internal and external stakeholders with exceptional customer service and support
  

Examples of Key Projects beyond day-to-day personnel management:

• Establish process and protocol for pre-launch and post-launch work to improve quality assurance and great customer experience
• Develop key benchmarks and internal metrics to uphold
• Identify issues that prevent campaigns from hitting KPI’s and performance benchmarks, and propose solutions
• Contribute to strategic projects that will help drive efficiency and revenue growth for Revive
• Identify and implement opportunities to test new solutions, providing results to strategy team to develop case studies and strategic solution collateral

Requirements

Basic Qualifications

• 5+ years experience in programmatic advertising operations, OTT and e-commerce experience a plus
• Experience establishing performance benchmarks, best practices, and key business metrics
• Deep understanding of digital media ad serving, technology, and associated terminology
• Outstanding troubleshooting, analytical, and problem-solving abilities
• Ability to work within a highly collaborative, dynamic environment
• Motivated individual, with a positive attitude, who consistently strives to exceed expectations
• Excellent communication skills, both written and verbal
• Ability to legally work in the United States
  

Preferred Qualifications

• Experience with Amazon DSP
• 3+ years experience managing a team
• Proven track record influencing process improvements that scale broadly, while inventing and simplifying within existing processes
• Proven track record of growing accounts, hitting SLAs, and impeccable execution of campaigns for clients
• Strong data analysis abilities (Excel v-lookups, pivot tables, and basic functions)

Benefits

• Health Insurance + 401k
• Unlimited PTO
• Monthly 3-day weekend
• Always Remote
• Work From Home Stipend
• Team and Individual Performance Bonuses
• Headspace Subscription

About Revive

100% Remote

We always have been remote and always will be remote. We believe you should have the opportunity to spend more time with your kids, work at your favorite coffee shop (on us, of course), and play your favorite playlists however loud you need to get your work done. We’re all built differently and have different needs in different places. We celebrate this diversity at Revive and do everything we can to empower our teammates.

A Rocket Ship

We are built on unfair advantages. Through our deep relationships, platform development, and top-notch talent and culture, the only thing slowing us down is preconceived notions. We know there are better ways of doing busines