Lead Banquet Captain

Location

The Omni Homestead Resort & Spa

 

 

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

 

The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description

Under the supervision of the Banquet Manager, the Lead Banquet Captain assists with the supervision of all banquet staff and bartenders. The Lead Banquet Captain is responsible for the successful execution of banquets events. Ensures all banquet activities are carried out professionally and to standard while maximizing profitability. Manages, motivates and empowers associates.  Must demonstrate excellent leadership and effective communication skills across all departments.  

Responsibilities

ESSENTIAL DUTIES/RESPONSIBILITIES  

• Supervise the daily operations of banquets events to ensure compliance with Banquet Event Orders, safety regulations, ensuring optimal levels of service, quality and hospitality are performed. 
• Review Banquet Event Orders with customers noting changes, issues, and concerns.  Anticipate and react to  challenges ensuring quality and value of service in all areas.  
• Calculate and review the banquet checks ensuring billing accuracy.  Present checks to the customer for and review and signature. 
• Participate in the Banquet Payroll Process ensuring accurate, prompt reporting to the accounting department. 
• Monitor and control the maintenance/sanitation of the banquet areas maintaining cleanliness and protecting assets. 
• Manage the performance of the Convention Setup Department by reviewing banquet event orders and floorplans.  Comprehend BEO content and delegate CS responsibilities for rooms to be set on time.   
• Inspect room sets ensuring cleanliness with equipment positioned correctly and uniformly. 
• Communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations.   
• Communicate with the Catering department learning all details and expectations from the customer, and delegate responsibilities with the goal of exceeding expectations.  Communicate with culinary ensuring timing, presentation and quantity of food is served on time. 
• Able to work flexible shifts to consisting of mornings, afternoons, evenings, weekend and holidays; scheduled days and times may vary based on need. 
• Maintain clean and neat work areas while servicing guests per established policies and procedures. 
• Manage a service team delivering polished and refined levels of service under varying conditions and constraints of time. 
• Manage the breakdown and transition from one event to another implementing strategic planning to complete on time with available resources and labor. 
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.  
• Keep kitchen area & all storage areas clean and organized according to policies set forth by management. 
• Clearly and timely communicate needs and concerns to other Banquet Captains and/or Manager/Director. 
• Manage closing side-work delegation setting up future events for success.  
• Build and maintain attractive and efficient buffet food stations to hotel standards. 
• Manage the inventory, set-up, breakdown, service and billing procedures of the  banquet bar operation. 
• Assist guests; help serve as needed and respond to questions using suggestive selling techniques.  
• Author sidework assignments detailing individual banquet employee responsibilities through all phases of service.   
• Report and maintain inventory levels of all assets in the banquet department to include equipment, linen, food, beer, wine and liquor. 
• Participate and provide feedback to evalu