DMC Harper University Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

Job Summary

Under direct supervision, and according to established policies and procedures, performs a variety of clerical, reception, logistical, customer service and sitter duties for assigned patient care service or nursing unit. Operates on-line computer terminal to transcribe orders and enter/retrieve/correct patient information. As required by patient population, reviews patient telemetry monitors. May perform other duties in support of unit which may be included below as well as other duties which may not be listed.

GENERAL DUTIES:

1. Unit Maintenance and Clerical Support-a. Manages paper medical record processes (assembly, thinning, disposition with patient movement through clinical areas), forwards to HIM at discharge in appropriate format. b. Performs general straightening and organization of patient care environment (nursing station, conference rooms, bulletin boards, visitor areas, and so forth.) c. Orders stock and maintains inventory of supplies (office and patient care). d. Has knowledge of most current downtime policy and performs downtime processes as delegated. Makes available the appropriate forms needed during IS system downtimes, ensures those forms are labeled and placed into the paper medical record; prepares downtime requisitions as required; notifies consults verbally or via phone; communicates other orders to appropriate departments as needed. e. Maintains unit log requisition and equipment books. f. Files and stores records as delegated. g. Picks up and returns equipment/supplies from other units, as requested. h. Enters all work order requests into Tool Time. Reports to next shift any outstanding requests. i. Replaces toner and paper in printer and fax as needed. j. Enters CIS requests as directed. Orders and maintains par level of unit/office supplies as directed. k. Collects and records data (clinical and non clinical, such as Core Measures, Restraints, PI, audits and so forth). l. Prepares and copies paper chart as directed for discharge or transfer. m. Verifies unit census as directed (LINK) and discharges patients from LINK when appropriate. n. Performs errands to and from various areas such as blood bank, CSP, Lab, Dietary and so forth.

2. Technology Maintenance- a. Reboots designated programs, such as Wireless on Wheels (WOWs). b. Counts/ensures security of hardware/devices. c. Charges wireless phones, handheld devices and Wireless on Wheels devices. d. Reboots PCLA and checks for current information. e. Reboots PCs on unit. f. Manages Telemetry equipment as directed by accounting for presence or absence of equipment through unit specific activities such as counting units and logging counts. g. Notifies appropriate clinical personnel of telemetry alarms as directed and according to unit protocol. h. Ensures office equipment is in working order. i. Opens help desk tickets and enters Tool Time request.

3. Customer Service- a. Participates in Patient Courtesy Rounds as assigned. b. Greets visitors and families. c. Orients Patients and Families to patient room/environment. d. Answers call lights. e. Answers phones. f. Prepares/sends thank you cards for discharged patients. g. Schedules follow-up or discharge appointments for patients. h. Assists with First Fill Program. i. Maintains patient (DC) discharge log. j. Supports the Customer Service survey process at patient discharge. k. Orients new staff. l. Arranges transportation at discharge when needed; maintains cab vouchers/bus tickets.

4. Patient Care Support- a. Monitors PAL: notifies nursing staff of stat and new orders. b. Assists physicians and other prescribers with EMR and CPOE. c. Monitors Telemetry equipment. d. Performs errands as assigned. e. Performs Helping Hands assistance to patients by answering call lights and responding to simple patient requests (i.e. delivering box of tissues or face towel to patient.) f. Assists with Medical Records copying proc