Community Manager (USA)

🇺🇸 Heads up! This role is based in-person at our office in Fulton Market West Loop area, Chicago. 🇺🇸

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🌎 About Askable

Hey there! We’re Askable – the world’s most loved user research platform, trusted by global brands like Mars, Mastercard, Visa, Pizza Hut, and Accenture.

Founded in Australia in 2017, Askable began as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.

By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.

Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere, so they can make smarter, user-driven decisions.

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🦄 Our culture

Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.

We believe work should be fulfilling, exciting, and meaningful.

Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.

In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.

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💡 About the role

Askable has a global network of researchers that’s brimming with potential. We need you to help us activate this 750-strong community, not just for research capacity but for content creation, brand promotion, event facilitation, and more.

This role goes beyond typical community management – it’s about turning these researchers into Ambassadors who actively promote Askable and extend our reach far beyond what a single team could achieve alone.

As the Community Manager, your mission will be to empower this global network, equipping them with the tools and confidence to represent Askable in meetups, on social media, and within their professional circles. Whether they’re attending or organizing events, creating content, or promoting the Askable brand, you’ll be driving a grassroots effort to build our presence in the US and beyond.

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🛠 What you’ll do

Activate and Monetize the Researcher Network

• Host weekly “Askable+ Info Sessions” for current and prospective researchers. To do this you'll:
  • Design and iterate on session topics, slide decks, and follow‑up materials
  • Maintain ongoing engagement—surface new incentives
  • Writing blog posts, articles, or case studies
  • Running and moderating research studies
  • Reviewing peers’ study designs and outputs
  • Organizing in‑person UX events or meetups
  • Referring corporate clients or projects
  • Hosting Askable webinars or virtual workshops

Scout and Onboard Ambassadors

• Identify and engage key influencers in UX, product design, and research (starting with Chicago)
• Qualify and train selected researchers via demos, playbooks, and best-practice strategies

Empower and Enable Ambassadors

• Support Ambassadors as they run local events, create content, and engage on social media

Manage logistics: incentives, payments, merch distribution, and tracking of deliverables

Extract Value and Drive Leads

• Surface qualified introductions and inbound sales opportunities from community activity
• Step in to rescue or retool underperforming initiatives (e.g., low-attendance webinars)
• Gather feedback, event attendance data, and content performance from the network

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🦉 Skills and experience you’ll bring

To hit the ground running in this role you’ll need a bachelors degree and at least 2 years experience in community management roles (or similar).

Ideally, you'll be able to show that you h