Senior Product Operation Manager, Seller Experience (Multiple Positions)

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.

Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.

Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.

By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless.

Join us.



About the Team

Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!



Responsibilities

Develop and implement strategies and solutions to optimize seller order and fulfilment processes.

Work with third-party logistics providers and manage vendor relationships to ensure a smooth shopping experience for sellers.

Collaborate with product, engineering, and operations teams to define requirements and priorities for order management systems and tools.

Serve as the primary point of contact for sellers regarding integration-related inquiries, issues, and escalations, providing timely resolution and guidance.

Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in order processing and fulfilment operations.

Develop and deliver training materials and resources to educate sellers on order management best practices and platform features.

Spearhead cross-functional projects and initiatives to address operational challenges, improve workflows, and enhance the seller and customer experience.