Customer Service Officer Import

CMA CGM Holland  is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

 

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We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. 

 

Build your career in shipping and logistics, apply today join tomorrow!

 

As part of its growth and development, CMA CGM Holland is looking for a Customer Service Officer to join its Import team in VIP Desk, in the Customer Care department.

 

ABOUT THE ROLE

The Customer Service Officer Import pro-actively manages the releases and/or delivery of incoming cargo to final receivers. They are capable of handling all queries from customers, terminals, customs and other CMA CGM departments. They are also able to multitask within the various Import Customer Service teams.

 

The key responsibilities of the Customer Service Officer Import are divided as such :

• Compliance with cargo release policy and arranging transport via the intermodal organization ILS
• Administrative activities concerning the processing, documentation and handling of all incoming cargo
• Compliance with the Customer Care Charter
• Maintaining contact with customers, hauliers, HO, stevedore, agents, customs and other departments
• Follow-up a wide range of long stays, queries and disputes
• Identify improvements and provide feedback on day-to-day business
• Reviewing, improving and implementing work procedures and company policies as well as updating the customer profiles
• Recommending potential products or services to management by collecting customer information and analyzing customer needs

 

SKILLS AND COMPETENCIES

• Excellent knowledge of the Dutch & English language
• Shipping education (Cargadoor 1 and 2)
• Some work experience in an international customer service environment
• Knowledge of international rules and regulations
• Specific knowledge about all documentation aspects
• Excellent knowledge op MS Office package
• Good communication skills (oral & written)
• Knowledge of shipping INCO-terms
• Ability to work in a stressful environment
• A logic approach to problem solving
• Customer-focused & Pro-active

 

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

 

As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

• Solid pension with contributions fully covered by CMA CGM
• Annual performance bonus subject to personal and company performance
• Collective health insurance with discount on  additional packages
• Opportunity to participate in volunteer initiatives
• Access to 3000+ learning resources and courses
• Birthday bonus

 

Come and find your better way with us!

 

Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.

 

:: Acquisition in response to the vacancy is not deemed desirable ::