Customer Support Representative - Insurance Data Products

In this role, you will be responsible for providing high-quality online assistance to US-based customers, resolving inquiries efficiently, and ensuring an outstanding customer experience across all communication channels.  

Purpose of the team

Core Lines Product Management Team prepare products to develop actionable insights regarding the state of the business.

Examples of Team initiatives: Core Lines’ operational performance, renewal/new business conversation support, Verisk-based market studies/reports, meaningful customer segmentation etc.

• Respond to customer e-mail inquiries in a timely and professional manner
   
• Identify customer needs and provide accurate information, guidance, and solutions
   
• Coordinate/update User Guides, Support Documents, and Flat Files collection with product authors
   
• Collaborate with internal departments (e.g., Product, Sales, Technical Support) to address & resolve customer concerns
   
• Troubleshoot issues, escalate complex cases to the appropriate teams, and follow up to ensure resolution
   
• Receives/responds/investigate varied and complex incoming inquiries and/or complaints regarding the organization’s products and/or services, pricing, delivery, adjustments to bills/or orders, etc. under general supervision
   
• Demonstrate product demos to the customers
   
• Stay up to date with product knowledge, company policies, and support procedures
   
• Monitor customer feedback and contribute suggestions to improve processes, products, and services
   
• Monitor and report on customer usage statistics
   
• Coordinate billing activities and maintain revenue records. 

Required

• Proficiency in MS Office applications (Excel, Word, PowerPoint)
   
• English spoken an written at least at C1 level
   
• Detail-oriented aptitude with strong logical, problem-solving skills
   
• Strong verbal and written communications skills, listening and teamwork skills, and effective summarization skills
   
• Aptitude in performing multiple tasks and dealing with changing deadline requirements in a flexible, organized, and proactive manner
   
• Willingness to work in a hybrid model from the office based in Krakow City Center as a full-time employee. 

 

Strongly preferred

• Experience working in customer support or a similar role in a global organization
   
• Property & Casualty (P&C) insurance experience (1+ years).

 

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Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle.  We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry. 

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