Customer Service Advisor with Tagalog - Night Shift

<p>Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.</p><p>At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.</p><p>Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is seeking a Customer Service Advisor with Tagalog language skills for a night shift position.</p><p></p><p><strong>Responsibilities</strong></p><p></p><ul> <li>Handle incoming calls and provide excellent customer service</li> <li>Assist customers with inquiries, issues, and complaints</li> <li>Provide accurate and timely information</li> <li>Follow company guidelines and procedures</li> <li>Work effectively as part of a team</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Tagalog and English</li> <li>Previous customer service experience preferred</li> <li>Excellent communication skills</li> <li>Ability to work night shift hours</li> <li>Strong problem-solving skills</li> <li>Ability to work effectively in a team environment</li> </ul><p><strong>Benefits</strong></p><p><strong>What we offer</strong></p><p></p><ul> <li>38.5 hours/week and night-shift schedule: from 2:00 to 12:00, from Monday to Sunday</li> <li>Competitive salary + night-shift bonus</li> <li>Individual career paths to grow within the project</li> <li>We are one of the world's largest provider of contact center services</li> <li>Engage in an excellent work environment and team building activities.</li> <li>Dynamic and international environment</li> </ul>