Pay, Time & Benefits Senior Specialist EMEA

The Position

We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest. 

Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions (even after the pandemic situation).

Your health and safety is of paramount importance to us, therefore we are currently conducting web-based interviews and our onboarding process is also running in a virtual setup.

What we do:

The Payroll, Time & Benefits Team focuses on payroll, benefits and absence management support and provides customer service and advisory support to employees, People & Culture and business partners ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

Your day to day responsibilities are:

As a Payroll, Time & Benefits Senior Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner, in support of P&C business processes in the area of payroll, tax, social insurance, time, and several local and global benefits. etc. You are also contributing to the continuous improvement of the P&C People Support Solutions delivery through analysis of the interactions and collaboration with other P&C functions within and outside of P&C People Support Solutions. You need a broad understanding across local HR processes and tools, as well as local and global downstream impacts on employee lifecycle management, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.

As a qualified expert, you: 

Regarding Service Delivery

• Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, local and global benefits administration, etc. (details refer to the country service catalog)

• Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.

• Ensure that all union negotiations (if any) associated with PTB activities should be handled properly and in a timely manner

• Manage, process and reconcile mass upload files for all pay frequencies.

• Monitor data flows to/from Workday to Vendor for accuracy

• Ensure integrations are processed timely and resolve any errors ensuring accurately processed

• Ensure regulatory compliance in line with the countries, customers, and regulations.

• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.

• Supports P&C Chapters in system maintenance activities.

• Provide guidance and advisory to first level support teams.

• Serves as expert contact for payroll specialists in more complex inquiries and processes.

• Actively Initiate and participate in the development and implementation of continuous improvement initiatives.

• Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs).

• Ensure consistent and reliable service delivery for customers serviced.

• Ensure end to end ownership of resolution

• Ensure operations according to defined KPIs and ServiceNow OKRs.

• Ability to interpret HR policies and practices for payroll/benefits administration

• Understand and have a working knowledge of local time/absence policies. 

• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.

• Participating and partially leading project activities as required

• Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations.

• Escalation management.

• Behave as role model to team members, showing positive and flexible attitude

• Coach and train newcomers

• Support quality control processes and improvement initiatives.

• Align service delivery and quality with overarching