Senior Manager Product Operations - CVS Media Exchange (CMX)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.

The Senior Manager, Product Operations Manager is the central owner of Product Lifecycle Management (PLM) standards, governance, and cross-functional operating mechanisms for the CVS Media Exchange (CMX) product portfolio. This role ensures that CMX teams operate with consistency, predictability, and operational rigor as the business scales.

As the enterprise steward of product operations, you will drive the systems, frameworks, and routines that enable strong decision-making, clear accountability, and seamless cross-team execution. You will serve as a critical partner to Product Directors, Engineering, GTM, and COE teams—balancing discipline with adaptability in a fast-paced environment.

This role requires a leader who excels at influence without authority, brings strong operational instincts, anticipates risks, and provides clarity amid ambiguity. You will also mentor Product Operations Specialists and elevate operational excellence across the organization.

Key Responsibilities

Operational Strategy & Product Lifecycle Governance

• Own and evolve CMX’s product lifecycle methodologies, standards, tooling, templates, and quality controls.
• Ensure CMX-wide alignment on product discovery, development, GTM, launch, and post-launch monitoring, as well as product escalations.
• Govern decision gates, readiness assessments, and portfolio-level quality metrics, serving as the record keeper for end-to-end product lifecycle compliance.

Portfolio-Level Coordination, Reporting & Escalation Management

• Maintain a single source of truth for CMX product portfolio health, including dashboards, insights, risks, and resource signals.
• Proactively identify cross-team risks, dependencies, and bottlenecks, driving timely resolution.
• Proactively communicate risks and bottlenecks to relevant cross-functional stakeholders and Leadership team.
• Facilitate portfolio-wide operational cadences (Quarterly/Annual planning, resource reviews, decision forums, GTM sequencing).

Cross-Functional Alignment & Program Leadership

• Partner with Product Directors, Engineering, Data, GTM, COEs, and Operations to ensure lifecycle adherence and scalable execution.
• Ensure COE partners maintain documented GTM processes that align with CMX Product Operations standards.
• Lead cross-functional initiatives impacting multiple product lines (e.g., governance enhancements, new lifecycle frameworks, enterprise onboarding to new tools).

Change Management & Adoption

• Drive organizational adoption of lifecycle processes, templates, and operating mechanisms.
• Develop training, guides, and communication plans to ensure consistent understanding across teams.
• Act as a champion for operational excellence and continuous improvement.

Leadership & Capability Development

• Mentor Product Operations Specialists; raise operational maturity across product teams.
• Foster a culture of accountability, openness, transparency, and predictable delivery.
• Serve as a trusted advisor to leadership on operational effectiveness and scaling strategies.

Location

This role is hybrid and commutable to one of the following Corporate Hubs, which requires working in the office 2 days a week (Tuesday - Wednesday):

• New York, NY – Soho office
• Boston or Wellesley, MA
• Woonsocket, RI
• Blue Bell, PA
• Chicago, IL

Required Qualifications

• 7+ years of experience in product operations, program management, product management, or PMO in a technology, media, retail media, or digital product environment.  Demonstrated success leading complex cross-functional prog