Customer Engagement Associate - Temp

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

 

The American Heart Association has an excellent opportunity for a Temporary Outbound Customer Care Specialist.

 

Additional Information:

• Salary: $16.50/Hour 
• Location: Fully remote
• Equipment: Full home office set up provided to you (laptop, monitor, keyboard, mouse, and headset).
• Shift: Monday – Friday 8:30am – 5:00pm CT

 

Daily Scope of Work – The Outbound Community Care Specialist will primarily focus on making outbound calls to thank and support volunteers for their recruitment and fundraising activities.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Make routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk, youth activities or advocacy issues.
• Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Follow up on previous calls.
• Use multiple software programs for tracking contact information and interactions.

Want to help get your resume to the top? Take a look at the experience we require:

 

Qualifications

• High school diploma or equivalent
• At least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion for helping others.
• The ability to multitask while navigating several software programs and the Internet is required.
• Exceptional communication skills, both verbal and written, including typing accuracy.
• Critical thinking and problem-solving skills.

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

 

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; elgibility for an incentive program is based on the type of position.  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.