Customer Success Manager DACH (German speaking) (f/m/d)

Your mission

We are seeking a proactive Customer Success Manager to drive our expansion in the DACH market with our cutting-edge SaaS solution. In this role, you'll take ownership of key accounts, empower customers to become product experts, and collaborate with our Sales Team on upselling opportunities. As part of deskbird, a fast-growing tech company, you'll have numerous opportunities for rapid professional growth and career advancement.

In this role you will

• Develop and nurture strong relationships with customers and internal teams, fostering trust and long-term collaboration.
• Ensure customer success by helping them fully leverage the potential of deskbird’s solutions.
• Lead and manage customer projects, from planning through execution to ongoing support.
• Organise and facilitate customer meetings, project kickoffs, and training sessions.
• Partner closely with Sales and Account Management to identify growth and upsell opportunities within existing accounts.
• Serve as the key point of communication between internal departments and customers, contributing to product improvement.
• Customise and optimise customer systems to fit their specific needs.
• Bring fresh ideas and strategies that align with deskbird's vision and values.

What you need to be successful

• Minimum of 2 years' experience in a B2B customer success role, ideally within the SaaS industry.
• Proven ability to quickly build trust with B2B clients, focusing on delivering business value.
• A customer-first mindset, known for your empathetic and service-oriented approach.
• Strong problem-solving abilities with a focus on practical, positive solutions.
• Excellent interpersonal and communication skills to effectively collaborate with internal teams and senior management.
• Native-level fluency in both written and spoken German, with strong proficiency in English.

What’s in it for you?

• Accelerate your career growth by joining Europe's leading workplace management software company.
• Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video from our last company summit.
• “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting.
• Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need.
• Co-working budget: Take a spot in a modern co-working space around your corner. 
• Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
• Access to cutting-edge technologies, high levels of autonomy, and international working environment.