Customer Service Representative

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ABOUT US (AND OUR EXCITING FUTURE)

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.

Join us and become part of the power behind possible.

About The Opportunity

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction

• Ensures timely order entry and proactively manages order timelines for assigned account(s)
• Proactively monitors open orders to advise key stakeholders of possible lead time challenges
• Demonstrates knowledge of Menasha’s products and capabilities to align with customer’s products and objectives
• Receives and responds to customer complaints and processes appropriate corrective actions
• Supports pricing requests
• Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
• Prepares purchase orders for outside materials
• Prepares and reviews required business reports
• Supports continuous improvement initiatives

Education & Experience Requirements

• High school diploma or equivalent required
• Minimum of 4 years of relevant experience required
• Prior display, graphic, and/or contract packaging industry experience preferred
• Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint; SAP knowledge preferred

Knowledge, Skills & Abilities

• Ability to design, implement and execute CRM business processes and associated applications
• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
• Familiarity with organization's policies, standards and procedures guiding customer interactions
• Knowledge of practices, tools, and techniques for communicating with a customer
• Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
• SAP knowledge preferred

​Physical Requirements & Work Environment

• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
• Position may be based at Menasha Packaging site
• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
• Familiarity with organization's policies, standards and procedures guiding customer interactions
• Knowledge of practices, tools, and techniques for communicating with a customer
• Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests

Physical Requirements & Work Environment

• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
• Position may be based at Menasha Packaging site

Two companies, one vision.

Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.

Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging,