Global Customer Operations Director, Data Center Solutions

What you will do:
Reporting to the Executive Director, Service and Parts Operations, Global Data Center Solutions, the Global Customer Operations Director is a business partner and critical driver of execution across the Global Data Center Solutions (GDCS) service and parts operations teams. This leader owns oversight and the operating rhythms of workstream teams and works with workstream leaders to ensure timely completion of strategic initiatives.  The Global Customer Operations Director must be comfortable holding other leaders accountable with effective communication and must also be able to provide executive updates on complex topics related to the overall Global Service & Parts Operations within GDCS.  The role demands a high level of cross-functional coordination, strategic alignment, and performance tracking to support business growth and operational excellence across the Global Data Center Solutions (GDCS) organization.  The Global Customer Operations Director has accountability and is a leader in supporting the organization’s culture and success while scaling the Service & Parts strategy globally.  This will be achieved by fostering collaborative relationships with key stakeholders both within JCI (e.g., Region Operations teams, Commercial data center team) as well as with Vice president and senior level customer counterparts. Understanding our customer’s needs and incorporating them into our processes will be an important capability. As a leader in the Global Data Center Solutions organization, this person will have the opportunity to work closely with senior leaders across the portfolio to align efficient process rigor with Strategy, Technology, and Implementation.

The Global Customer Operations Director is a unique opportunity for a high-performing candidate to share in the creation of sustainable value generation across Johnson Controls.  This global leader will lead and manage a portfolio of initiatives to enable data center service and parts business growth, innovation and operational improvement within Johnson Controls.  On a daily basis, the Global Customer Operations Director will interact with a broad range of functional and business partners to lead and implement initiatives driving transformational change.  Work involved understanding critical strategic items and translating them to operations globally.

How you will do it:

• Strategic business leader who deeply understands driving organization culture shifts to have a multiplier impact on people and business outcomes

• Design, develop and implement transformation strategies and practices that will enable measurable commercial and operational success

• Understand overall Johnson Controls Strategy and business unit/functional-unique priorities to ensure alignment and linkage between transformation and key strategic initiatives

• Experienced leadership influencer who builds strong relationships across the business and with cross-functional partners

• Advise business leaders on proactively managing stakeholders, including anticipating and mitigating risks and issues, navigating stakeholder interests/conflicts and prioritization, and facilitating alignment.

• Cultivate meaningful relationships with key stakeholder groups to enable excellence through transformed ways of working.

• Hold team members / Initiative Owners accountable for their deliverables in accordance to requirements and verifying completion of each deliverable

• Highly disciplined and accountable doer with a strong bias towards action

• Support and/or lead ad hoc project teams, as required

What we look for:

Requirements:                                           

• BA / BS plus at least 10 years successful experience in business, transformation, organizational design or culture change management and stakeholder / community engagement, or related field or comparable experience

• Successful leadership of JCI Service and/or Parts operations and ability to develop and implement lasting change

• Demonstrated leadership of transformation initiatives working with key leaders in large, matrix management organizations

• Excellent interpersonal skills and ability to build relationships, manage stakeholders, and manage conflict at all levels of a global enterprise

• Outstanding verbal and written communication skills, with ability to create and communicate compelling messages to various stakeholders

• Demonstrated organizational skills, including project planning, project management and team building

• Ability to engage globally, understand and work e