Sr. Specialist, Program Operations - Enterprise Learning

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join our mission to transform enterprise learning at scale! As Senior Specialist, Program Operations, you'll be instrumental in architecting and executing operational excellence across our comprehensive Enterprise Learning portfolio. This strategic role combines data-driven insights, process innovation, and stakeholder partnership to ensure seamless delivery of world-class learning experiences for thousands of Salesforce employees globally.

You'll serve as a key operational strategist, scaling critical initiatives including Managing at Salesforce, enterprise onboarding, leadership development, M&A talent integration, and enterprise skilling programs. This role offers the opportunity to drive meaningful impact through operational excellence while building the foundation for our Enterprise Learning Delivery Center's future success.

Your Impact
Strategic Program Operations & Scaling Excellence

• Own end-to-end operational coordination for high-impact Enterprise Learning initiatives, ensuring flawless execution across global programs serving 1,000+ participants quarterly

• Drive strategic process improvements and automation opportunities that enhance efficiency, reduce manual effort, and scale delivery capabilities

• Lead operational support for the Chicago Learning Hub while coordinating seamlessly with EMEA, AMER, and APAC delivery teams

• Design and implement data tracking frameworks that provide actionable insights for program optimization and strategic decision-making

Financial Management & Vendor Partnership Excellence

• Manage complex budget oversight across multiple Enterprise Learning cost centers, ensuring fiscal responsibility and strategic resource allocation

• Lead vendor relationship management and procurement processes, negotiating optimal rates and service agreements with external learning partners

• Execute sophisticated financial tracking including quarterly PO management, expense coordination via Coupa/P-card systems, and budget variance analysis

• Partner with Sourcing teams to identify cost optimization opportunities while maintaining program quality and participant experience

Data Analytics & Performance Intelligence

• Develop comprehensive reporting and analytics frameworks for Quarterly Business Reviews (QBRs) and leadership dashboards

• Conduct advanced data analysis using Enterprise Learning Center (ELC) systems, Survey tools, and other platforms to drive evidence-based program improvements

• Create and maintain participation tracking, engagement metrics, and program effectiveness measurements across all Enterprise Learning initiatives

• Lead data integrity initiatives ensuring accurate system administration and operational stability within learning management platforms

Stakeholder Collaboration & Communication Excellence

• Serve as primary operational liaison for internal stakeholders, external vendors, and cross-functional partners, building trust through consistent, strategic communication

• Coordinate complex logistics for in-person and virtual learning experiences, managing multiple vendor relationships and ensuring exceptional participant experiences

• Lead crisis communication and issue resolution efforts, maintaining program quality standards and minimizing disruptions (target: <5% program cancellations)

• Partner closely with Enterprise Learning Center of Excellence teams including Technology, Communications, and Data functions

Innovation & Continuous Improvement

• Champion adoption of emerging technologies and AI-enabled solutions that enhance operational efficiency and participant experience

• Lead process transformation initiatives t