Customer Service & Logistics Reporting Specialist

 

Location: Bucharest

Function: Supply Chain

Sub Function: Supply Chain - Customer, Logistics and Distribution

Type of Contract: Permanent

Key responsabilities:

Customer Service Support

• Conduct insightful, ad hoc analysis to investigate ongoing or one-time operational issues
• Calculate operational objectives (KPI) by studying business functions; gathering information; evaluating output requirements and formats
• Provide data insight and support in working with data as part of ongoing projects and initiatives.

Logistics Analysis:

• Monitor inventory levels and coordinate with warehouses to ensure product availability.
• Analyse logistics performance metrics (KPIs) and propose improvement solutions.
• Proactively apply TPM methodology to drive improvements in service level and cost efficiency, lead improvement projects and support improvement teams with knowhow and resources

Cross-Functional Collaboration:

• Work closely with sales, procurement, and finance departments to synchronize activities.
• Propose solutions for improving logistics and customer relationship processes.

Reporting

• Supports the S&OP process, transportation, warehousing and RPM related activities and the sales department by sending out timely and accurate information
• Empties management reports in order to support order flow  and visibility
• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
• Accurately input data into ERP systems and generate relevant reports.
• Understands the impact of Cost to Serve in Company strategy.
• Contribute to team effort by accomplishing related results as needed
• Supports the data continuity reports and analysis;
• Use data analytics tools to generate insightful reports on order performance, stock levels, and other key metrics, providing valuable insights to management for decision-making.
• Helps keep all reports used in the department up to date by extracting data from the systems used;
• Create a relevant reporting system which facilitates the understanding and control of influencing drivers in order to create the premises for initiating improvement actions and processes
• Ensures the collection and accuracy of all relevant data and drive automation in reporting processes to ensure an on-time and in-full reports delivery in line with business requirements
• Supports the transportation tendering process by analysing quotation, identifying running simulation for potential savings and proposing scenarios for carriers selection
• Provide reports and analysis to enable changes within transportation paterns and cross-functionally support other stakeholders with reliable and on time information and insights regarding transport related aspects
• Deliver reports and analysis to facilitate improvements in transport, fuel and modal efficiency to reduce CO2 emissions

 

General responsibilities

• Understands the financial and logistics costs impact in the organization.
• Understands the commercial processes and objectives and its relevance for the Logistics process and incorporates the commercial strategy
• Understands the interdependencies between S&OP, sales and supply chain process, customer service level, asset utilization and operating cost
• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement