Customer Journey Strategist

<p>Hey there! <br/>We’re <a href="https://feverup.com/">Fever</a>, the world’s leading tech platform for culture and live entertainment, </p> <p>Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. <br/><br/>Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. </p> <p>Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? </p> <p>To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!<br/><br/>Ready to be part of the experience? </p> <p>Now, let’s discuss this role and what you will do to help achieve Fever’s mission.</p><p><span><span>About the role</span></span></p> <ul> <li><span><span>You will manage the activation of customer data to develop and execute an end-to-end CRM strategy and communications plan leveraging appropriate marketing channels  (with specific focus on email, push notifications and in app messages).</span></span></li> <li><span><span>You will continuously refine our multi-channel comms and develop retention strategies to deliver an outstanding customer experience, applying best practices and being up-to-date with the CRM state of art.</span></span></li> <li><span><span>You will support the CRM Manager to define the customer lifecycle and help define the contact strategies across all customer touch-points as well as define key client segments for improved targeting and CRM program effectiveness.</span></span></li> <li><span><span>You will ensure that all campaigns have clearly defined success metrics that are tracked and analysed: all activity should be insight driven and measurable. You will be owner of the weekly/monthly reporting and ad hoc deep dives.</span></span></li> </ul> <p><span><span>About You</span></span></p> <ul> <li><span><span>You have 4 years minimum experience working in Digital Marketing and CRM, mobile and web environments. </span></span></li> <li><span><span>You have experience working with Salesforce Marketing Cloud.</span></span></li> <li><span><span>You have experience with ESPs (Mailchimp, Sendgrid, etc).</span></span></li> <li><span><span>Proficient in HTML.</span></span></li> <li><span><span>Good copywriting skills.</span></span></li> <li><span><span>You are able to develop &amp; optimise CRM flows to drive revenue.</span></span></li> <li><span><span>You know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.</span></span></li> <li><span><span>You are commercially savvy, analytical and data-driven.</span></span></li> <li><span><span>You have experience in A/B testing and dynamic templates.</span></span></li> <li><span><span>You are an organized, responsible and proactive person.</span></span></li> <li><span><span>You have the ability to optimize, prioritize and organize your time.</span></span></li> <li><span><span>You have the ability to carry out a high pace of work.</span></span></li> <li><span><span>You are able to communicate in English in a fluent way.</span></span></li> <li><span><span>You know how to potentiate the team-work and keep everyone in the team motivated.</span></span></li> </ul> <p><span><span>Benefits &amp; Perks</span></span></p> <ul> <li><span><span>Opportunity to have a real impact in a high-growth global category leader</span></span></li> <li><span><span>40% discount on all Fever events and experiences</span></span></li> <li><span><span>Work in a location in the heart of Madrid, with possible travel across our markets</span></span></li> <li><span><span>Home office friendly and flexible schedule</span></span></li> <li><span><span>Responsibility from day one and professional and personal growth</span></span></li> <li><span><span>Great work environment with a young, international team of talented people to work with!</span></span></li> <li><span><span>Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee</span></span></li> <li><span><span>English and Spanish Lessons</span></span></li> <li><span><span>Gympass Membership</span></span></li> <li><span><span>We have free food, drink and fruit at the office!</span></span></li> <li><span><span>Possibility to receive in advance part of your salary by Payflow</span></span></li> </ul><p>Thank you for considering joining Fever. We cannot wait to learn more about you!</p> <p>If you want to learn more about us: <a href="https://newsroom.feverup.com/en-US