💖 Customer Care Specialist

<h3>🍿 About Staycation</h3><p>For most people, hotels are places you only visit when you travel.</p><p>But we see something different.</p><p>Behind their doors, hotels hide some of the most extraordinary spaces cities have to offer: breathtaking rooftops with skyline views, world-class spas and pools, bars and restaurants led by visionary chefs, interiors that spark the imagination, and beds so perfect you never want to leave them.</p><p>Yet, most of these spaces remain invisible to the people who live just a few streets away.</p><p>Staycation was born from a simple belief**:** the most inspiring places in your city shouldn’t be reserved for tourists. They should be part of your everyday life: an alternative to a date night at the restaurant, a spontaneous midweek escape, or a unique way to celebrate a special moment.</p><p>Our mission is to <strong>transform hotels into a new form of urban entertainment.</strong></p><p>Places people turn to when they want to feel, connect or recharge. Whether it’s 24 hours, 48 hours, or just a few hours, we’re reinventing the way people experience the cities they call home.</p><p>Today, Staycation means:</p><ul><li><p>🌍 <strong>4 million users</strong> in France, Belgium and Switzerland (soon in the UK and Spain)</p></li><li><p>🏨 <strong>2,000+ partner hotels</strong> among the best 4★, 5★ and iconic palaces</p></li><li><p>⭐️ <strong>9.3/10 average rating</strong> for our experiences</p></li></ul><p>Joining Staycation means becoming part of a passionate, creative, and ambitious team on a quest to redefine what hospitality and city life can be.</p><p></p><h3><strong>✨ The Role</strong></h3><p>You’ll be the person who makes sure every user has the best possible Staycation experience. Your mission is to combine empathy, rigor, and a strong sense of service to ensure that every user feels supported from start to finish.</p><h3><strong>📍 Key Responsibilities</strong></h3><p>You’ll be in direct contact with our users and play a key role in the team:</p><ul><li><p>Respond to user requests and help them prepare their Staycation in the best possible way</p></li><li><p>Collaborate seamlessly with our partner hotels to deliver exceptional experiences</p></li><li><p>Represent our users’ voice internally to continuously improve our offers</p></li></ul><h3><strong>🌍 Location</strong></h3><p>Paris 20th district — <strong>hybrid</strong> (4 days at the office, remote on Fridays).</p><h3><strong>🚀 Why Join Us?</strong></h3><ul><li><p>A fast-moving startup where you can have real impact</p></li><li><p>A role with direct responsibility on user happiness and long-term loyalty</p></li><li><p>You’ll contribute to shaping the future of Staycation, from feedback loops to new processes</p></li></ul><h3><strong>🎯 You’re the Ideal Fit If You Have:</strong></h3><ul><li><p>At least one year of experience (post-graduation) in B2C customer engagement or customer care</p></li><li><p>Excellent written and spoken communication skills in French and English</p></li><li><p>Strong customer-centric mindset</p></li><li><p>Natural ambassador and problem-solver</p></li><li><p>Thrive in fast-paced environments and stay solution-oriented no matter what</p></li><li><p>Confident picking up the phone to make things happen</p></li><li><p>Unexpected passion for reporting and data</p></li><li><p>Want to make an impact and help shape the future of Staycation</p></li><li><p>Excited about growing within a fast-moving startup</p></li></ul><h3><strong>Qualities for Success</strong></h3><ul><li><p>You’re positive, energetic and curious by nature</p></li><li><p>You’re empathetic, love connecting with people, and thrive in collaborative environments</p></li><li><p>You genuinely enjoy helping others and creating great experiences</p></li><li><p>You stay calm, thoughtful and composed, even under pressure</p></li><li><p>You’re organized, detail-driven and committed to excellence</p></li><li><p>You have perfect spelling in French and business Native English</p></li></ul><h3><strong>⚙️ Our Hiring Process</strong></h3><ul><li><p>Intro call with Isabella, our People Lead (30 min).</p></li><li><p>Manager interview with Valentine, our Customer Care Manager (45 min).</p></li><li><p>Final meetings with Mathieu Co-founder (60 min) and the team (30 min).</p></li></ul>