Assistant Executive Housekeeper

YOUR MISSION (The Job Description):

The Assistant Executive Housekeeper will play an important role for assisting the Executive Housekeeper in the daily operations of the housekeeping department, which include oversight of personnel, equipment, supplies, and inventory. The Assistant Executive Housekeeper will be responsible for support the daily duties of the Housekeeping Department by ensuring all floors (Including all guest areas and Back-of-House Storage Rooms), VIP rooms, meet all Housekeeping standards.

Qualifications

THE NITTY-GRITTY (The Essential Job Duties):
This role will work closely with Executive Housekeeper/Director-Housekeeping to:

• Responsible for verifying invoices, receiving, and distribution of specialty items. Participate in weekly quality verification inspections by Linen Company to verify quality. Verifies that all ECO Lab, AMMCO, Masterpiece, E&E Kitchen Services and Brady Linen/Industries (including deep cleaning, marble restoration, drapes and sheers maintenance) services meet Housekeeping standards by visually inspecting completion of rooms, signing work order once work has been verified, and updating tracking system
• Hire, train, evaluate and supervise staff to ensure that all Team Members receive proper training and resources to accomplish established objection
• Conduct periodic inspections of facility to ensure that cleanliness standards are met, and deficiencies are noted and corrected
• Meet and assist guests with questions or problems to resolve situations, ensuring guest satisfaction while maintaining service within policy guidelines
• Develop and monitor daily staffing schedule to ensure adequate staffing for completion of all work according to established quality levels
• Develop, implement, and conduct staff training programs to ensure well-trained Team Members in all areas of cleaning standards and techniques, proper and safe use of machines and chemicals, and guest services standards
• Assist in developing and maintaining Housekeeping Department operating procedures to ensure effective execution of work
• Define facility problems related to structure, equipment, and plumbing, and direct and schedule the repairs, ensuring that all repairs are completed according to established schedule
• Perform scheduled inventory counts of all hard and soft goods to ensure property inventory level, protection of assets, and facilitation of the ordering process
• Updates Executive Housekeeper and Director-Housekeeping on a periodic basis as to all aspects of operations
• Establish, implement, and maintain department objectives, standards, guidelines, budget, scheduling, PTO, FMLA, schedule training/classes for Team Members and other administrative processes to achieve proper management of the department
• Research, analyze, and make determinations regarding new equipment and amenities to ensure purchases are within budget, safety, and service objectives
• Research, evaluate, and implement programs to promote facilities and profitability in all areas of responsibility
• Implementing and completing housekeeping projects as directed
• Relieves coordinator in emergency situations at management's discretion
• Effectively utilize an electronic device to confirm completion of tasks and/or keep communication with Housekeeping
• Performs other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box a