Associate Account Manager - Renewal Specialist

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

As an Associate Account Manager in JFrog you will...

• Provide direct administrative support regarding renewals and service to the Account Executives to ensure continued customer satisfaction.
• Perform routine account servicing tasks for targeted book of business which may include renewal processing, quotes generation, SF updates, track invoicing and address Back Office related tasks.
• Owning and executing a portfolio of renewal contracts in an assigned territory
• Own, drive and manage the renewal process with customers, including renewal quotes and renewal opportunities, in collaboration with Customer Success, Finance, Legal, Deal Desk and Sales teams to ensure all contracts are accurate
• Ensuring all renewals occur on time
• Responsible for maintaining and updating SF for assigned book of business.
• Communicate with customer or customer liaison to ensure proper processing of designated renewals.
• Preparing the renewal quotations, invoices, and notifications
• Bridging between Sales, Finance and Customer Success
• Identifying growth opportunities and providing insights to the business that improve future business outcomes

To be an Associate Account Manager in JFrog you need...

• Minimum of 2 years of related experience.
• Exceptional time management skills, attention to detail and the ability to prioritize.
• Proven problem-solving skills with ability to handle routine account servicing tasks / tight deadlines.
• Strong proficiency with MS Office (Excel, Word, and PowerPoint in particular).
• Excellent verbal and written communication skills a must.
• Public Sector Highly Preferred

WHAT JFROG CAN OFFER…

• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $70,000 to $85,000.  Base salary will be based on your skills, qualifications, experience and location.
• This position also includes an equity package of restricted stock units (RSU).  In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
• JFrog embraces hybrid work: 3 days in office / 2 days remote.
• Additionally, this role may be eligible for discretionary bonuses or commission payments.

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.