Organizational Change Management & Technical Learning Senior Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide.

Working in partnership with assigned business area, the Organizational Change Management & Technical Learning Senior Consultant works with stakeholders to determine change impacts, establishes needed change management plan, and executes on the plan, including communications, work with change champions & stakeholders, and development & delivery of any needed learning & training deliverables. This role will also assist with creating and maintaining a human-centered culture & continuous learning environment and achievement of business goals.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• • Identify and Analyze Change Needs: Collaborate with business leaders to identify change management needs, conduct change impact analyses, and assess stakeholder readiness. 

  • Implement Structured Change Management: Apply a structured change management methodology across multiple projects, focusing on the people side of change. 

  • Develop and Manage Change Plans: Create and oversee change management plans using best practices, collaborating with internal and external resources. 

  • Lead Communication and Training: Design, develop, deliver, and manage communication and training efforts to support change initiatives. 

  • Monitor and Measure Success: Define and track success metrics to monitor progress and change adoption. 

  • Integrate Related Change Efforts: Support the integration and connection of related change initiatives across transformation programs. 

  • Evaluate and Enhance Learning Resources: As needed, evaluate & maintain change-related learning materials to ensure they are effective, efficient, and engaging. 

  • Develop Technical Learning Solutions: Conduct needs analyses and design various technical learning solutions, including curricula, certifications, performance support tools, and blended learning programs. 

  • Leverage Materials Across Business Lines: Identify opportunities to use learning materials across different business lines where consistent performance and learning needs exist. 

  • Evaluate Training Effectiveness: Establish measures to assess the effectiveness of training courses and materials, leading continuous improvement efforts. 

  • Align Initiatives with Business Goals: Work closely with leadership to ensure learning initiatives align with business goals identified through quality and compliance reviews. 

  • Project Management: Act as project manager to create, manage, and monitor project plans for learning & change initiatives. 

  May perform additional duties as assigned. 

   
  Reporting Relationship 
  Typically Director or above 

  Skills, Knowledge and Abilities