Director Project Management Office

Institute for Healthcare Improvement

Director, Project Management Office

Full Time (Remote, USA)

About IHI

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For over 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.

Position Summary:

Reporting to the COO, the Director of the Project Management Office (PMO) will provide strategic leadership and oversight of the organization's project management practices, ensuring alignment with organizational objectives and effective governance. This role focuses on building and sustaining a high-performing PMO that delivers consistency, operational efficiency, and alignment with strategic priorities across all our focus areas of Consulting, Education, and Networks. By developing project management capacity, optimizing processes, and driving collaboration across teams, the Director will execute initiatives that advance the organization's mission and long-term goals.

Position Responsibilities:

Responsibilities include but are not limited to the following:

Project Management Office (PMO) Development:

• Establish and lead the PMO as the central hub for project management governance, best practices, and resources
• Design and implement policies, procedures, and frameworks that apply project management principles to support organizational objectives, enable scalable coordination of initiatives, and foster cross-functional collaboration
• Lead the adoption and continuous improvement of project management standards to ensure consistency and excellence across all initiatives

Project Manager Capacity Building:

• Identify and address organizational project management training needs and design programs to build project management capabilities at all levels
• Deliver ongoing training, coaching, and support for project managers to enhance their technical and leadership skills
• Develop and maintain a robust suite of project management tools, templates, and resources to streamline project planning, execution, and monitoring
• Act as the organizational expert for project management technologies, leading the integration and effective use of tools such as Smartsheet and NetSuite for project management and reporting

Project Management Operations and Organizational Alignment:

• Collaborate with organizational leadership to optimize project-based operational processes and drive efficiency and scalability
• Align projects with organizational priorities and strategic goals through effective governance and oversight
• Develop and implement project governance structures, guiding prioritization, resource allocation, and risk management
• Track and evaluate project portfolio performance. delivering actionable insights to leadership to enable data-driven decision-making

Position Knowledge, Skills and Abilities:

PMO Development

• Expertise in designing and leading a centralized PMO that aligns with organizational goals and drives project management excellence
• Strong knowledge of project management methodologies (e.g., Agile, Waterfall) and governance practices
• Ability to establish and enforce scalable frameworks, policies, and procedures for consistent project execution
• Proficiency in leveraging project management tools and technologies to create standards and best practices
• Strategic thinking to ensure the PMO supports cross-functional collaboration and long-term organizational priorities

Project Manager