Workplace Experience Manager - Seattle

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 20K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

 

Workplace Experience Coordinator - Seattle, WA

 

Why We Have This Role

Qualtrics is expanding our presence and looking to add more great talent to the team. The Seattle Workplace Experience Coordinator plays an instrumental role in bringing the office to life and maintaining operational excellence.

 

How You'll Find Success

• Excellent communication and interpersonal skills; ability to effectively manage feedback.
• Develop strong and respectful working relationships with teammates, peers, and stakeholders.
• Take ownership and work independently on tasks and projects with little instruction.
• Effectively convey ideas, solutions, and problems with manager, peers, and customers.
• Embody a One Team mentality; enthusiastic to work with and learn from others. 
• Have an entrepreneurial spirit: ability to accept challenges, take initiative and drive tasks to completion

 

How You'll Grow

Being part of a Global organization and team will allow the opportunity to work with and learn from cross functional colleagues around the world. Qualtrics' commitment to professional growth and development for their employees can be found through a range of continuing education programs including online platforms, virtual and in-person workshops. 

 

Things You'll Do

• Ensure a best in class end-to-end workplace experience for all employees and external guests across managed sites; driving a sense of experience for each employee and visitor to Qualtrics offices.
• Oversee Workplace Service operations including; mailroom, janitorial, food & beverage, copy/print business supply hub, fitness centers, storage, and other amenities.
• Manage in-office food services program; ensuring healthy variety in a cost effective way.
• Manage Operational Expenses for assigned cost centers; efficient use of budget, tracking and reporting expenses, and vendor accountability.  Reporting out on a monthly and quarterly basis.
• Partner with Real Estate, Facilities, Security, and Health and Safety to ensure compliance and best practices within the workplace.
• Deploy Space Management principles by monitoring, tracking, and managing the physical workplace.  Ensuring layout, workflow, storage, and aesthetics of spaces align with intended purpose, promoting efficiency and productivity.
• Support the development of Workplace Services programs, projects and initiatives to align on services globally.
• Manage ad hoc projects related to Workplace Services, operations and development.
• Partner with People Team, DEI, and other cross functional teams to develop local/ regional/global programs, initiatives, activities, and events to promote company objectives and create employee engagement.
• Process and procedure development; Incorporate Change Management principles for successful implementation.
• Build systems that ensure seamless and “effortless” operational excellence by developing scalable work process efficiencies through technology platforms.
• Stakeholder management through strong working relationships, partnership, and effective communication. 
• Lead team members and cross-functional partners to create an inclusive and collaborative work environment.
• Culture Champion through leading by example; following company policies, embracing diversity, and creating an environment of inclusion. 
• Ensure safety standards are being met at managed sites by holding a leadership role on Safety Committee in partnership with the Global Environmental Health & Safety Program Manager.

 

What We're Looking For on Your