Global CRM Admin and Regional Client Data Entry Admin

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Become your most extraordinary self!  Our team is intensely proud to be a major provider of services and products to the drug discovery research industry.  Join Eurofins Panlabs, Inc. part of the Eurofins Discovery ™ group of companies serving global clients in the Pharma and Biotech industries.  Work alongside industry experts and collaborate with team members to directly and positively impact human health worldwide!

We have a philosophy to support work life balance, career progression opportunities and offer many benefits such as formal mentoring programs, tuition reimbursement, extensive career training programs, competitive health benefits, paid time off and 10 annual paid holidays*.  

Eurofins Discovery Services has been supporting Drug Discovery research for >40 years, offering the broadest portfolio of drug discovery products and services in the industry.  Our combined capabilities, expertise, knowledge, and skill sets enable us to provide our clients with the additional benefit of being able to work with a single outsourcing provider (CRO).

As a fast growing, international organization with clients and teams around the globe we must ensure our client data is of the highest quality as it is a critical asset to the business and Eurofins:

• to support sales/marketing efforts,
• to participate into improving communication with clients,
• to favor operational efficiency by:

• eliminating the effort involved in quality checking redundant data
• eliminating waiting time for correct data be available/synchronized in different systems (ERP, eLIMS,…).
• to insure GDPR compliance or other privacy laws in the pertinent regions

Essential Duties and Responsibilities:

Regional Client Date Entry Administrator

Every time a new contact is added to the databases (CRM, eLIMS); every time we receive a request for registration through the Eurofins Discovery web Portal, the data is automatically checked for accuracy, completeness and for portal access validation.

From a regional perspective, processing time for Eurofins Discovery Portal registrations represent around 5-10hrs/week.

Tasks include verification of the email address and phone number format, checking for duplicates, validating the company, name and industry and insuring the email address is real.

Every time a new client specification is entered in the eLIMS Customer module, it is checked to validate consistency.

Additionally, regular data cleansing and updating are performed to ensure that the data in the client databases is accurate and up-to-date. This involves running regular data hygiene processes such as removing inactive or outdated contacts, updating contact information, and verifying email addresses and phone numbers.

• Verify data to ensure accuracy while appropriately formatting it, correct any incompatibilities. Changes and errors might include key-entry or format errors, spelling and duplicate entries.
• Research and obtain further information for incomplete or most up to date data, search through multi-channel data