NineStar Connect - Residential Service Consultant

Company Description

NineStar Connect is an innovative, community-minded, communications, energy, water and sewer cooperative. We don’t have shareholders or investors: We’re a 125-year-old, nonprofit cooperative organization, owned by our members—the friends and neighbors we serve across East Central Indiana.

Job Description

Residential Service Consultants will provide excellent customer service by answering questions, resolving issues, processing information, and collecting payments. This position will serve as a service agent for residential communication services along with electric, water & wastewater, and telecommunications. 

ESSENTIAL DUTIES AND RESPONSIBILITES: 

• Provide customer service in person or by taking incoming calls regarding service questions or concerns. This includes completing service orders, service plan changes, and posting in person payments.
• Outline service options and signing customers up for various services while recording and processing customer information pertaining to each service order.
• Work with other departments to create, process, schedule, and complete service orders for service changes, additions, and repairs. 
• Complete various correspondence to customers including membership application letters, verification letters, and credit checks. 

Qualifications

Skill in: 

• Oral and written communication. 
• Operating various personal computer equipment such as various software programs.
• Using software such as NISC-iVUE, Microsoft Excel, Word, Outlook, and Microsoft Teams.
• Problem solving and resolution.

Ability to: 

• Professionally communicate with coworkers, customers, and vendors. 
• Pay close attention to detail.
• Work as a team player. 
• Follow oral and written instructions.
• Effectively manage time and resources.
• Handle multiple tasks in limited timelines. 

Education and Experience: 

• High school diploma or equivalent with at least 3 years of customer service experience.
• Telecommunication and/or Utility customer service is preferred.
• Proficiency in typing, business phone systems, and use of computers is required.

Additional Information

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.