Regional Director - MST

The primary purpose of the Regional Merchandising Service Director role is to optimize merchandising service and product reset execution performance (maximum 11 Districts) within a Region, with focusing on adherence to merchandising service standards, reset quality and timely and accurate execution. The Regional Merchandising Service Director oversees the work of the Merchandising Service teams across the district and seeks guidance from the Director Deployment Planning and Execution for merchandising focus, process and system support, and direction on store priorities and sales support. The job is expected to improve the customer experience through increased store standards and profitability by approaching the business strategically, studying issues and opportunities within the local districts, and working to develop/implement long-range plans that drive business objectives.. The job will coach and develop the leadership talent in the Region and constantly prepare and lead people through change. The job must empower District Merchandising Service Managers to lead the Reset Projects and manage Merchandising Service execution autonomously and efficiently within the stores. Regional Merchandising Service Directors are expected to have all stores within the Region in a state of sales and service readiness at all times and ensure that all corporate-originated Resets and Merchandising initiatives are optimally implemented.

• Provides leadership, supports districts needs, and reviews and evaluates product/merchandise service quality to deliver a consistent customer experience across the Region.

• Partners with the VP Store Operations to review District strategies and then takes specific tactical steps to execute the strategy successfully across individual Districts within the Region and ensures District Merchandising Service Managers understand his/her impact and responsibility in delivering to that strategy;

• Drives the execution of all corporate and regional Reset and Service initiatives designed to drive sales and service in the stores; establishes a high performance execution standard by setting clear and measurable goals for Merchandising Service teams; holds District Merchandising Service Managers accountable for attaining those goals while also helping them understand the intent and inspiring them to drive for results on their own;

• Ensures that Districts within the Region meet or exceed Merchandising service and Reset execution expectations; ensures District Merchandising Service Managers understand of service offered by competition and capitalize on available opportunities; champions and embraces Corporate initiatives / technologies and leverages them to create a differentiating of execution and customer experience through top notch store standards;

• Establishes key District priorities and communicates those priorities to District Merchandising Service Managers to ensure the alignment of the Region with the overall company strategy;

• Makes regular visits to District Stores to validate that the Lowe’s Brand presentation standards are maintained at all times; takes swift and appropriate action when standards do not meet expectations;

• Reviews Regional staffing/payroll and other controllable expenses reports (e.g., sales/payroll weekly reports, FT/PT ratio reports, controllable expense reports, T&E budgets) and takes action when something does not meet company standards; actively looks for new ways to improve district staffing productivity and ways to reduce expenses; partners with and supports Staff to ensure execution of operational programs;

• Develops District Merchandising Service Managers into leaders who run their District Merchandising Service programs autonomously and at the highest of consistent performance; works constantly to stretch, challenge and develop leaders in stores in an effort to keep the leadership pipeline full; attracts and develops talented and diverse employees to drive overall sales and profitability performance within the District;

• Works with Regional Loss Prevention to communicate reset, project safety, display disposition, and potential shrink issues to solicit their support and partnership.

• Collaborates and communicates with all Merchandising Service stakeholders on project execution efficiency and effectiveness.

• Partners with key field and corporate leadership (e.g., RVPs, Director Deployment Planning and Execution, District Managers, etc.) to help define the service support needs, goals, and concerns of the stores and ensure in-store service needs are met;

• Develops and manages working relationships with independent third party service providers, product vendor direct field management, and Lowe’s Project Manage