Head of Compliance and Enterprise Risk Management

 

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

Job Summary

Gusto is seeking a highly  experienced and strategic compliance leader to join our team as Head of Compliance and Enterprise Risk Management. In this role, you would empower our corporate compliance functions, including payroll, financial crime, financial services and health care compliance, and policy and regulatory affairs to hold Gusto accountable and responsible for managing and thriving under a complex regulatory environment. You will ensure that our employees understand our compliance requirements and are appropriately trained on relevant laws and regulations. You would also work closely with and advise our Legal, CX, Engineering, Product and Design and other teams on our platform of product offerings and features to ensure that our products are compliant with various laws, regulations, third party requirements, and our own standards.  You should have a deep understanding of regulatory requirements, risk management, and the ability to navigate complex regulatory landscapes. You will work closely with regulators, manage licensing processes, and manage audits and examinations to ensure that the organization meets all compliance obligations.  You will empower and lead a multi-disciplinary team of compliance experts.  You will be the center of building and maintaining a compliance culture at Gusto to help us grow and scale our business.   

Here’s what you’ll do day-to-day:

• Lead our compliance function and team to promote a strong compliance culture; oversee framework and program for enterprise risk management and work with leaders to ensure effective implementation.
• Build and maintain a robust compliance management system that effectively encapsulates our financial services, healthcare, tax, payroll, and other offerings.
• Oversee the compliance risk management framework that incorporates risk assessment, training, monitoring, testing, issue management, and reporting.  Create and build a policies and procedures program.
• Advise the business on products and features and advise on remediation of compliance issues. You will work closely with our Legal, CX, Engineering, Product & Design and other teams to help develop and remediate our products and processes through the creation of clear feedback loops to influence long term product success.
• Evaluate business objectives and regulatory developments, and propose compliance solutions within risk tolerance and regulatory requirements.
• Lead the regulatory function and strategy, including managing state and federal licenses and examinations and audits and implementing action plans, corrective actions or program improvements, in coordination with key stakeholders. 
• Lead the policy and government affairs function responsible for developing a robust regulatory change management program and leading on policy and government relations initiatives. 
• Design, implement and maintain an enterprise risk management program that aligns with industry regulations, best practices and Gusto’s business needs.  Lead enterprise risk reporting with the Board of Directors and senior leadership.  
• Mature complaint management process and reporting. 
• Be a strong champion of technology (including AI) and analytics to improve risk mitigation and build compliance programs. 

Here’s what we’re looking for:

• 12+ years of regulatory compliance experience in a highly regulated industry such as payroll, tax, insurance, insurtech, fintech or financial services.  Strong regulatory compliance experience in the financial services industry is highly preferred. 
• Strong knowledge of relevant laws and regulations and experience building scalable compliance programs in areas of anti-money laundering/KYC/EDD, money movement, payments and financial services products, including use of technology and outsourcing to scale capabilities.
• Significant experience developing, training and retaining a high-performing team, as well as a strong track-record of grooming successors.
• Robust experience enhancing compliance programs to meet the needs of a heightened regula