Director of Reimbursement, Payer & Patient Services

Come and Save Lives with Us!

SERB is a fast-growing specialty pharmaceutical company that equips healthcare providers worldwide with life-saving medicines for patients facing rare conditions and emergencies.

For over 30 years we have consistently provided emergency medicines, medical countermeasures, and the world’s leading portfolio of antidotes.

Today SERB has over 500 employees in 18 countries and group revenue in excess of €400m. With a strong presence in the US, Europe, and the Middle East, along with a global network of trusted distribution partners, we make a broad range of essential medicines available in over 100 countries.

 

Having the right culture is as important to us as having the right portfolio. We are guided by our four values:

• We make patients our priority
• We act with accountability and integrity
• We work together as one team        
• We look for better ways forward      

 

By expanding our reach through selective acquisitions and entering new markets, we’re not just supplying medicine; we’re improving the standard of care for more patients around the world.

 

Broad Overview

Director of Reimbursement, Payer and Patient Services is responsible for leading all commercial and government payer, reimbursement, and patient access activities across SERB’s specialty, rare disease, and
oncology portfolio. Leads payer-facing strategy and execution with CMS, State and Managed Medicaid, commercial insurance providers, Medicare contractors, specialty pharmacies, and other key channel stakeholders to ensure optimal patient access, reimbursement, and sustainable product performance. Responsible for aspects of contracted HUB operations and integration and will build and lead field reimbursement organization.

The Director serves as a strategic leader and internal subject matter expert for payer policy, contracting, reimbursement, and access models, partnering closely with Marketing, HEOR, Medical Affairs, Finance, Sales, Legal, and external stakeholders. This role drives pull-through initiatives, identifies growth opportunities, mitigates access risk, and ensures alignment between brand strategy and payer execution. This position will facilitate access and reimbursement for products and ensure coordinated/targeted pull-through with Sales & Strategic Accounts. The Director of Payer Access will maintain a high level of collaboration and integration with Sales, Strategic Accounts, Clinical Operations & Development, Medical Affairs, Legal, Compliance, Training, Finance, and Senior Leadership.

 

This role will report to the Sr. Director of Government Accounts, Payer Access and Reimbursement Support.

 

As Director of Reimbursement, Payer & Patient Services, your responsibilities will include:

Reimbursement Strategy & Provider Support
• Leads development and optimization of reimbursement tools (billing guides, coding support, claims assistance, site-of-care optimization).
• Educates providers and HCDMs on NTAP, outlier payments, DRGs, and oncology/rare disease reimbursement pathways.
• Oversee chargemaster optimization and partners with billing teams on accurate CPT, HCPCS, J-, C-, Q-codes, and NDC usage.
• Serves as escalation point for complex reimbursement issues, denied claims, and appeals across inpatient, outpatient, and specialty pharmacy settings.
• Monitors reimbursement and policy trends to refine coding guidance and provider education.

HUB & Specialty Pharmacy Operations
• Oversee key HUB and specialty pharmacy operations, including enrollment, benefits investigation, prior authorizations, and pharmacy coordination.
• Ensures a seamless, compliant patient and provider experience supporting access and adherence.
• Partners cross-functionally and with vendors to optimize HUB performance, reporting, and launch readiness.

Field Reimbursement Leadership
• Builds and leads a national Field Reimbursement Manager team delivering front-line access and reimbursement support.
• Defines team structure, deployment, metrics, and training aligned to portfolio and launch needs.
• Aligns field reimbursement with sales, account management, and payer teams to drive pull-through and issue resolution.

Payer Strategy, Access & Reimbursement
• Develops and executes national commercial and government payer strategies for specialty, rare disease, and oncology products.
• Manages relationships with major commercial payers, P