Sr Labor Communications Consultant
Southwest AirlinesAbout the role
Department:
Labor RelationsOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Senior Labor Communications Consultant supports the Labor Communications Team by providing strategic counsel and leading communication initiatives related to labor negotiations and contract administration. They’ll develop and execute comprehensive communication plans while coordinating closely with Labor Relations Senior Leaders, Labor Communications Senior Leaders, Negotiating Teams, Operations Leaders, and Communications Advisors. They’ll oversee labor‑related internal and external communications, including executive summaries and department‑wide messaging, ensuring clarity, alignment, and consistency. The Senior Labor Communications Consultant is a strong listener and communicator ready to navigate complex labor issues and effectively engage diverse audiences.
Additional Details
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
- Serve as a strategic communication advisor to Labor Relations senior-level Leadership on labor-related messaging and delivery
- Lead end‑to‑end communication strategy for complex labor initiatives and negotiation phases
- Translate labor strategy and negotiation objectives into clear, consistent messaging for Leaders and Employees
- Develop communication plans and materials, including memos, letters, negotiation updates, toolkits, presentations, FAQs, and articles
- Partner with Negotiating Teams, Operations Leaders, and Communications partners to align messaging and execution
- Assess communication risks related to labor strategy, workforce sentiment, and external narratives and escalate recommendations as appropriate
- Monitor industry trends and union communications related to labor negotiations
- Edit and improve materials prepared by other writers or Leaders to ensure accuracy and clarity
- May perform other job duties as directed by Employee's Leaders
- Expert knowledge of communication strategies, tactics, tools, and their execution across diverse audiences
- Strong written and verbal communication skills, including creation of Senior Leader‑level materials and presentations
- Ability to influence without positional authority
- Strong knowledge of the English language including spelling, composition, and grammar
- Skilled at analyzing complex information, identifying challenges, and recommending clear, actionable solutions
- Ability to anticipate challenges, adapt quickly, and lead through ambiguity and crises
- Ability to connect communication to business outcomes utilizing strong business acumen
- Ability to maintain confidentiality of proprietary and sensitive Company information
- Required: High School Diploma or GED
- Expert-level experience, expansive and far-reaching knowledge in:
- Communications strategy
- Identifying and managing communication during a crisis
- Leading cross-functional projects, labor-related projects
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