Technology Operations - Associate Director

Fitch Group is currently seeking a Associate Director – Technology Operations based out of our NYC office.  

 

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst. 

 

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference. 

 

Want to learn more about a career in technology and data at Fitch?

Visit: https://careers.fitch.group/content/Technology-and-Data/

 

About the Role

The Associate Director of Technology Operations leads the L2 team—comprising Cloud Administrators and System Administrators—responsible for operating and maintaining Fitch’s IT platforms. The role ensures systems are healthy, secure, reliable, high-performing, and compliant; coordinates day-to-day operations; drives best practices; and partners with stakeholders to meet SLAs and deliver initiatives.

How You’ll Make an Impact: 

• Lead and mentor the Cloud Solutions Administrators team, setting operational standards and driving best practices across AWS and Azure to ensure systems are healthy, secure, performant, and compliant, while meeting SLAs and stakeholder expectations supporting Fitch's commitment to innovation and optimizing resource utilization for enhanced productivity.
• Diagnose and escalate-resolve complex issues across Linux, Windows and Kubernetes/containerized environments(EKS/ECS), guiding root-case analysis and preventive measures supporting Fitch's objective of delivering seamless and trustworthy service to clients.
• Define and Optimize tool configurations using Infrastructure as Code (IaC), orchestration tools establishing enterprises-sale strategies in backups and monitoring tools aligning with Fitch's goal of maintaining high service reliability and minimizing operational disruptions.
• Architect, implement, and govern automation solutions that streamline processes and increase operational efficiency; establish coding standards and review practices for Python/Java scripts and Terraform to scale automation across the team, aligning with Fitch's goal of growing sustainably with high service reliability and minimizing operational disruptions.
• Manage Zero trust and web filtering solutions to enhance network security and ensure secure access to resources, aligning with Fitch's goal of safeguarding data and maintaining robust cybersecurity measures across the organization.

 

You May be a Good Fit if:

• Proven Proficiency in monitoring and alerting tools (e.g., Datadog, logic monitors), including designing dashboards and alerting strategies aligned to SLO’s.
• Handson experience with configuration tools such as Ansible and Infrastructure as code (Terraform), including setting standards, code reviews and CI/CD integration.
• Strong scripting skills in Python; ability to automate manual processes and leverage APIs to manage different tools and Cloud service providers.
• Deep experience with AWS Cloud services and troubleshooting common network issues (DNS, firewalls, load balancers); familiarity with orchestration tool