Program Assistant II - USAID (PPSM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for a qualified Program Assistant (Level II) to support our USAID customer. Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about.

Responsibilities:

As a Program Assistant for our federal sector client in the Human Capital group, you will: 

Provide a broad range of administrative duties which includes receiving and screening telephone calls and visitors, records management, correspondence management, calendar management, documenting and tracking major tasks, attending meetings, documenting, and tracking action items, and time and attendance.

• Recommend innovative methods and strategies to resolve problems, inefficiencies, or data integrity challenges while ensuring the integrity of actions taken 
• Process personnel action requests through the use of various federal and agency-specific systems and platforms, applying decision logic to determine the correct nature of action code and process steps to each 
• Assure that official case files are properly maintained with complete documentation to support recommended or final action 
• Conduct research and identify root causes of issues, understand how to solve the root cause, and correct the issue 
• Utilize your ability to understand and respond effectively to complex or sensitive inquiries 
• Engage with other team members, cross-train in various areas of work, and work in collaboration to meet unified customer service expectations 
• Identify trends or repeated activities and suggest standard responses, templates, or automatable activities to your team lead 
• Review reports and dashboards to manage workload, addressing the highest priority work first and working within standard expectations; report any delays in expected completion timelines to your team lead for assistance 

• Assist with other duties as requested

Location: Must be in commutable distance to DC USAID HQs.

Requirements

• 2 years of experience with Human Resources serving the federal sector, with Bachelors degree
• or- Associates degree with 6 years experience

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
• Must be able to obtain and maintain the required client Facility Access
• Ability to work onsite in Washington, DC, Hybrid

Preferred:

• Ability to learn Excel calculations, analyze reports, and draw insights into data 

Clearance:

• Must be able to get and maintain USAID Suitability- Public Trust or Higher.
• Must be US Citizen residing in the United States.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work