Account Management Support - Iberia

<p><strong>About Us</strong></p> <p>TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.</p> <p>TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.</p> <p>Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in <a href="https://www.travelperk.com/blog/travelperk-acquires-yokoy/?utm_campaign=Oktopost-Corporate%20Announcements&amp;utm_content=Oktopost-LinkedIn&amp;utm_medium=social&amp;utm_source=LinkedIn" target="_blank">2025 we raised<strong> $200 million</strong> in a Series E funding round, increasing our valuation of $2.7 billion</a>.</p> <p>We’ve been winning awards too. Since 2023, we’ve been voted one of the <a href="https://mostlovedworkplace.com/companies/travelperk-2/" target="_blank">best places to work</a>, one of the<strong> </strong>fastest-growing apps and tech companies<strong>,</strong> and a leading pioneer of business travel.</p> <p>These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.</p> <p><a href="https://www.youtube.com/watch?v=yb6wQRMWejI">Hear more about TravelPerk.</a> </p> <p><strong>TravelPerk Account Management Team</strong></p> <p>The TravelPerk Account Management team is responsible for supporting all customers of TravelPerk, including managed and unmanaged accounts, in any inquiries related to the use of TravelPerk in their organisations. The Account Management team works closely with each customer to strategically identify how the accounts can benefit from TravelPerk’s services, and works to raise customer engagement, increase revenue, and improve customer satisfaction with the TravelPerk products and services. The Account Management team also looks for ways to improve the TravelPerk internal process to ensure we are consistently delivering 7 Star service to all customers, regardless of size or their subscription to our paid services. </p> <p>The Junior Account Manager – Support role is an entry-level position designed to support our smaller, unmanaged accounts. Acting as one of the first points of contact, you will respond to incoming client inquiries and provide timely, clear, and professional support.</p> <p>In this role, you’ll help maintain positive relationships with customers while also learning to recognise when an account shows strong potential for growth. When you identify these opportunities, you’ll contribute to increasing the customer’s engagement with TravelPerk by promoting the platform’s value and encouraging more frequent usage.</p> <p>As this is a junior position, you won’t have a dedicated client portfolio, but you will gain broad exposure to a large number of accounts and situations. Success in this role means being highly organised, able to manage a high volume of requests, and prioritising effectively based on urgency and impact. You’ll also be encouraged to suggest improvements to enhance the client experience and support the wider team’s goal of driving adoption and revenue growth.</p> <p>This role is ideal for someone starting their career in Account Management or Customer Success, who is eager to develop strong client-facing skills while supporting a wide variety of accounts.”</p> <p><strong> </strong></p> <p><strong>What you will do:</strong></p> <ul> <li>Respond to customer inquiries for any customers reaching out to Account Managers</li> <li>Handle all unmanaged accounts, regardless of subscription type or company size</li> <li>Support Account Managers in maintaining managed accounts, including designing and managing customer support materials</li> <li>Develop engagement with unmanaged accounts to increase their use of the TravelPerk platform</li> <li>Encourage customers to book in a consistent and predictable way</li> <li>Identify potential high-value customers (“diamonds in the rough”) among unmanaged accounts who could benefit from managed TravelPerk solutions</li> </ul> <p> </p> <p><strong>What we are looking for:</strong></p> <ul> <li>Native in Spanish and fluent in English</li> <li>Strong organisational skills</li> <li>Demonstrated efficiency and effectiveness in task execution</li> <li>Proactive approach to problem-solving</li> <li>Creative thinking abilities</li> <li>Innovative strategies to address customer concerns and enhance relationships</li> <li>Excellent written communication skills</li> <li>Ability to manage workload effectively and prioritise tasks</li> </ul> <p><strong>Our benefits</strong></p> <ul> <li><span>💰 A competitive compensation package, including equity in TravelPerk</span></li> <li><span>🌴 Generous vacation days so you can rest and recharge<