Senior Intake and Outreach Specialist

Description

WHAT MAKES VOA SPECIAL?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

**The Senior Intake and Outreach Specialist assists human service programs in meeting the needs of persons seeking assistance in the Supportive Services for Veteran Families (SSVF) program. Conducts initial assessment functions, screening for eligibility and making appropriate referrals for callers and walk-ins. Acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the assigned program. Provides follow-up to clients as assigned and maintains positive interactions with community stakeholders. This role assists the supervisor in managing day to day outreach for the team, training and onboarding new staff.

Essential Duties and Responsibilities

· Receives and assesses calls for service and conducts intake process: screening households for eligibility, collecting relevant documentation, and supporting SSVF program staff throughout the enrollment process.

· Refers ineligible applicants to other organizations/programs which would best serve the applicant’s needs.

· Maintains and updates a database of active community supports for the purpose of linking low income and/or homeless veteran households with available community resources.

· Acts as a community liaison for Volunteers of America, maintaining a caseload of community partner contacts and cultivating relationships with these contacts via phone calls, emails, meetings, site visits, and presentations throughout the year.

· Connects SSVF with new community partners for the purpose of offering supportive services to veteran households

· Conducts street outreach to inform eligible clients of services provided and conducts off-site screening with clients when needed

· Utilizes the models of Trauma-Informed Care and Housing First to guide engagement with existing and/or potential SSVF program participants.

· Attends community events and meetings as a representative of Volunteers of America.

· Provides administrative and programmatic support services for client service teams.

· Documents all outreach and eligibility screening activities through electronic logs.

· Collects pertinent statistics and prepares reports as required by supervisor and according to funding source guidelines.

· Assists with onboarding and training new SSVF staff when applicable, specifically training on outreach and screening.

· Performs other duties as assigned.

Supervisory Responsibilities

· N/A

Working Conditions and Physical Requirements

· Travel throughout the program’s service area is required on a regular basis

· Must be able to work in diverse and, at times, environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives

· Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments

Position Type and Expected Hours of Work

· Full-Time or Part-Time as indicated in posting.

· Works hours vary depending upon program requirements but are typically scheduled around a 40 hour work week.

Location

Throughout program service area. VSS Field Offices located are in: Denver, Greeley, Fort Collins, Grand Junction, Durango, Alamosa, Pueblo, and Colorado Springs

Pay: $23.50-$25.50/hour

Benefits (eligibility is based on job type/status)

Vacation Time/Separate Sick Time

Paid Holidays/Floating Holidays/Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan/403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurance

Life Insurance/Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Dis