Sr. Quality Evaluator (f/m/d) Social Media Sales - Polish

<p></p><p>Job Title:</p>Sr. Quality Evaluator (f/m/d) Social Media Sales - Polish<p></p><p>Job Description</p><p>The Sr. Quality Evaluator Sales is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.</p><p></p><p><b>Your tasks:</b></p><ul><li>Monitors, evaluates and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email</li><li>Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)</li><li>Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices</li><li>Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes</li><li>Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies</li><li>Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)</li><li>Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals</li></ul><p></p><p><b>Your profile:</b></p><ul><li><b>For internal applicants: A minimum of 9 months of work experience within Concentrix in either the CS or the Sales account (Multilingual with Sales account experience of at least 9 months preferred)</b></li><li><b>Strong communication skills in Polish (C1 - C2) and English (C1) both written and verbal</b></li><li><b>Ability to work on-site in Berlin (mandatory)</b></li><li>Strong attention to detail</li><li>Self-starter, sense of urgency, and works well under pressure</li><li>Demonstrated ability to multi-task and meet timelines of deliverables</li><li>Proficient in Microsoft Office</li></ul><p></p><p><b><span>Your Benefits</span></b></p><ul><li><p>A job with the opportunity to take on responsibility and show a high level of creativity</p></li><li><p>Pension plan</p></li><li><p>Shopping discount online</p></li><li><p>Diversity and stability of working for a global leader</p></li></ul><p></p><p>Advice for internal candidates:</p><p>*** If the requirements match your profile, please <b>apply directly in Workday</b> with your <b>letter of motivation </b><b>AND</b> either <b>upload</b> <b>your current CV</b> <b>OR</b> <b>update your career profile </b>in Workday (both should reflect your current position at CNX). If these formal requirements are not fulfilled, you will not be considered for this vacancy. ***</p><p></p><p>#CNXEMEA <br/>#EMEACNX</p><p></p><p>Location:</p>DEU Berlin - 10 East Building<p></p><p>Language Requirements:</p>English (Required), Polish (Required)<p></p><p>Time Type:</p>Full time<p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a></b></p>