Onsite Maintenance Engineer

Description

WHO WE ARE

 

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

 

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

 

WHAT YOU’LL DO

 

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

 

Day-To-Day Responsibilities:

 

• • Responsible for identifying defective or failed equipment and take ownership to resolution  
  • Responsible for internal meetings and event support including senior management. 
  • The engineer will be supporting:  Zoom Webinar, Zoom Meeting, VBrick Live Stream, VBrick Recording and editing, GlobalMeet Live Stream, External Meeting Connections, VC Room Training
  • Work with client’s support departments and Supplier Account Managers to provide proper resolution options  
  • Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems  
  • Perform remote troubleshooting for local and regional offices  
  • Performs other Audio-Visual related tasks as directed by client 
  • Perform maintenance support tasks in a timely and quality conscious manner 
  • Basic installation/commissioning of new hardware 
  • Perform simple bench repairs 
  • Adhere to all asset management guidelines 
  • Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL 
  • Understand and adhere to local safety standards for all site duties 
  • Must be flexible to work after hours and weekends when required 

 

WHAT WE’RE LOOKING FOR

 

Must-Haves:

 

• • Able to perform routine testing and problem diagnosis for audio visual technologies  
  • Understanding of how to operate audio visual equipment as needed  
  • Strong customer service skills and the ability to effectively communicate and deliver as a part of a team environment  
  • Ability to work and think independently and to meet deadlines 
  • Cable fault detection and resolution (replacement and/or repair including soldering and crimp termination as required)  
  • Faulty device troubleshooting including detection, exchange and RMA processing  
  • Firmware upgrading/downgrading  
  • Control code upgrading / downgrading and testing  
  • Software configurations, including Crestron, DSP, Dante, webcams etc  
  • Proactive system checks, including scheduled maintenance and building power up activities  
  • Management of assets, including asset tracking, stock movement, and decommissioning  
  • Documenting faults and issues in a ticketing system (ServiceNow)  
  • Creation of documentation as required, including site how-to’s, monthly reports etc. 
  • Manual handling of equipment as required (following industry safe working standards)  
  • Basic IT network security & protocols  
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard 
  • Minimum of a High School Diploma or equivalent 
  • Ability to regularly climb and work from ladders up to heights of 35 feet; lifting equipment, tools and materials. 

 

Nice-To-Haves:

 

• • • • Minimum of 2 years’ experience in the AV/IT sector  
      • Crestron Technician (Commercial)  
      • Dante Certification - Level 1  
      • Biamp Tesira 101: Core Concepts  
      • Biamp Tesira Forte Concepts  
      • Cisco Certified Technician - Collaboration Devices (CLTECH)  
      • IPTV and Digital Signage support