Program Coordinator I – Executive & Strategic Operations

The Division of Banks is currently accepting applications for the Program Coordinator I – Executive & Strategic Operations position in the Division’s Operations Unit.

This is a unique opportunity for someone who enjoys solving problems, improving processes, and collaborating across the organization to support a wide range of initiatives. Working closely with agency leadership, this role coordinates projects, supports executive operations, manages the Division's website, intranet, and digital resources, and monitors emerging developments in the rapidly evolving financial services industry.

As a central coordination point for operational and technology initiatives, the position partners with internal teams and Commonwealth agencies to improve processes, support organizational priorities, and help turn ideas into action. Successful candidates will enjoy learning new technologies, connecting people and projects, and gaining broad exposure to executive operations, digital communications, and financial services regulation.

About the Division:

As an employee of the Division of Banks, you will contribute to the mission of the Division of Banks by ensuring a sound, competitive, and accessible financial services environment throughout the Commonwealth. The Division maintains public confidence in Massachusetts financial institutions through the oversight of state-chartered banks and credit unions as well as non-depository licensees doing business in Massachusetts. We are a consumer protection agency, and we support financial literacy education and programs benefiting residents across the Commonwealth. The majority of the Division’s employees are Examiners who conduct a variety of on-site and off-site examinations of financial institutions and licensed entities under the Division’s jurisdiction.

At the Division of Banks every employee’s ideas and experiences are welcomed. We value and respect that each individual brings different skills and perspectives that uniquely contribute to our agency and the work that we do. It is important that each employee feel empowered to contribute as this allows for more effective collaboration and better results. Within our workplace community, we offer a variety of training and mentoring to create and maintain a learning environment that is inclusive, equitable, and welcoming.

To learn more about the Division of Banks, click here.

As a Program Coordinator I – Executive & Strategic Operations, you can expect to:

• Support agency leadership by coordinating executive priorities and special projects, and by researching emerging issues and trends impacting the financial services industries.
• Coordinate cross-functional projects and operational initiatives by facilitating communication, tracking progress, improving processes, and helping ensure organizational goals are achieved.
• Manage the Division's website and digital resources by maintaining the agency website and intranet, coordinating content updates, and ensuring information is accurate, accessible, and user-friendly.
• Support technology and continuous improvement initiatives by collaborating on data and reporting efforts, coordinating IT and accessibility requests, and contributing to operational planning and process improvements.
  Consider joining our Operations Team if you:
• Are motivated by public service and interested in supporting the operations of a financial regulatory agency serving consumers and businesses across the Commonwealth.
• Enjoy coordinating projects from planning through completion, keeping priorities organized and initiatives moving forward.
• Take initiative to solve problems, improve processes, and learn new systems, technologies, and tools, including website management.
• Build strong relationships by providing excellent customer service and collaborating effectively with diverse teams.