Director, Patient Accounts, 40 Hours, Days

Overview

You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!  

 

Hours:   40 Hours, Days

Responsibilities

Essential Functions

• Conducts interactions with everyone in a friendly, courteous and respectful manner.
• Goes out of his/her way to offer assistance to others.  If he/she cannot offer assistance, then finds someone who can
• Advocates to ensure privacy and confidentiality while helping others to maintain awareness.
• Maintains a clean and safe hospital.
• Responds appropriately and immediately in emergency situations.
• Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort, and minimize risk and injury.
• Ensures compliance with regulations to maintain accreditation and licensure.
• Complies with the Hospital Attendance and Tardiness Policy
• Completed all Hospital and Department Specific Mandatory requirements in the prior calendar year
• Reports Incidents in a timely and effective manner
• Designs and implements individual and group plans which develop and motivate employees
• Ensures that employee skills match job requirements
• Completes all employee performance evaluations by evaluation due dates
• Improves patient and/or customer satisfaction
• Responds to customer requests and concerns in a timely and effective manner
• Utilizes customer satisfaction data to develop and anticipate customer service systems
• Staffing patterns and work flow design match customer requirements
• Justifies budget variances
• Reduces costs and/or increases revenues
• Participates on task forces, PI teams, committees, etc.
• Leads task forces, PI teams, committees, etc.
• Submits all required reports internally and externally.
• Reviews Credit and Collection Policy annually and implemented necessary changes.
• Implements controls to ensure appropriate billing submission.
• Ensures that net days in AR stays below 40.
• Participates on various industry Committees regarding Patient Accounting, such as MHA, etc.
• Makes effective and efficient use of technology to increase productivity.
• Makes cost effective use of outside agencies and services when appropriate.
• Conducts reviews of outside agency performance on an annual basis.
• Maintains claim dictionaries in accordance with requirements.
• Monitors, tracks and reports on billing compliance.
• Consults with other departments concerning services rendered which affect the ability of the hospital to get paid.
• Coordinates Patient Account functions with Admitting and Medical Records on a routine basis.
• Maintains billing system on computer including implementing upgrades.
• Works with other departments in coordinating changes and improvements in the system.
• Maintains knowledge of changes in insurance's and requirements in order to adjust system to provide information required to legally maximize reimbursement.
• Responsible for consumer information regarding billing, such as consumer cost statements.
• Has a clear understanding of organizational values, mission and vision. Demonstrates authenticity in actions and relationships. Takes accountability for personal and leadership actions. Is eager and willing to learn.
• Is able to continually navigate rapidly changing waters.  Is resilient and able to recover quickly from setbacks.  Is able to find new opportunities.  Demonstrates attitude, vision, creativity, and proactive behavior.  Jumps in to "get things started". Is persistent in overcoming adversity. Effectively prioritizes actions and is good at time management.
• Demonstrates healthy relationships which assume a positive intent and are trusting, caring, sharing, respecting and accepting of others.  Understands and respects diversity within the workplace including diverse styles and perspectives.  Works well as team member as well as team leader.  Demonstrates empathy and understanding. Builds personal trust and organizational trust.
• Communicates effectively to inform, to persuade, to understand, to make decisions, and to inspire action. Is able to adapt communication style to changing audiences. Is able to concisely communicate intention in writing.  Demonstrates excellent active listening skills and responds appropriately to what is heard.
• Creates goals with employees and then helps them to achieve those goals.  Demonstrates good coaching skills and works well with employees to encourage improved performance.  Takes necessary disciplinary action as needed. Demonstrates appropriate level of delegati