Director of Organization & Workforce Design

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Director of Organization & Workforce Design leads enterprise-wide efforts to optimize structures, operating models, processes, and workforce capabilities. This role operates from macro to micro, shaping organization design to job architecture, role evolution, and skill strategy—shaping the future of work. A strategic thinker and systems designer, the ideal candidate partners with senior leaders, HRBPs and cross-functional partners to drive agility and effectiveness.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is available for this position.

The Work Ahead

• Practice Leadership: Build and lead a high-performing workforce planning team. Develop scalable tools and frameworks to ensure consistent, sustainable practices across the enterprise. 

• Capability Development: Equip HRBPs and leaders with design tools and training. Enable self-service for less complex OD efforts and foster a culture of proactive planning and continuous improvement.

• Org Design & Leadership Effectiveness: Design structures aligned to strategy. Partner with executives to improve team dynamics, decision-making, and collaboration. Lead alignment and culture-shaping initiatives.

• Operating Model Redesign: Reimagine business line operating models to support strategic goals. Assess current-state structures, governance, and capabilities; deliver future-state models that boost agility, efficiency, and value.

• Job & Role Design (AI-Enabled): Use AI tools to analyze jobs, extract competencies, and forecast role evolution. Create inclusive, data-driven job designs aligned with future needs and performance expectations aligned to business transformations.

• Skill Strategy (AI-Enabled): Conduct AI-powered skills gap analysis to identify critical and adjacent capabilities. Partner with the learning team to build reskilling pathways and align L&D programs with strategic skill priorities.

• Consultation & Co-Creation: Serve as a strategic advisor to business leaders. Facilitate planning workshops and co-create org strategies that drive growth and adaptability.

• Integration & Risk Management: Align org planning with HR, Finance, Risk, CRE, and Enterprise Planning. Ensure processes meet compliance, performance, and risk standards.

What you'll do:

• Build and lead a high-performing organization and workforce design planning team. Develop scalable tools and frameworks to ensure consistent, sustainable practices across the association. 

• Equip HRBPs and leaders with design tools and training. Enable self-service for less complex OD efforts and foster a culture of proactive planning and continuous improvement.

• Design structures aligned to strategy. Partner with executives to improve team dynamics, decision-making, and collaboration. Lead alignment and culture-shaping initiatives.

• Reimagine business line operating models to support strategic goals. Assess current-state structures, governance, and capabilities; deliver future-state models that boost agility, efficiency, and value.

• Use AI tools to analyze jobs, extract competencies, and forecast role evolution. Create inclusive, data-driven job designs aligned with future needs and performance expectations aligned to business transformations.

• Conduct AI-powered skills gap analysis to identify critical and adjacent capabilities. Partner with the learning team to build reskilling pathways and align L&D programs with strategic skill priorities.

• Serve as a strategic advisor to business leaders. Facilitate planning workshops and co-create org strategies that drive growth and adaptability.

• Align org planning with HR, Finance, Risk, CREWs, and Association Planning.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.