Senior Wireless TAC Engineer

Senior Wireless TAC Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE is changing what’s possible in networking. We’re going beyond building the networks customers expect — we’re building the networks customers deserve. And the world is taking note. But to continue to excel, we have work to do.

At HPE, we strive to deliver network experiences that transform how people connect, work and live. We Power Connections, Empower Change, and we do that through our core values Being Bold, Building Trust and Delivering Excellence. 

Do you want to solve complex problems and build systems that will change the Internet? Do you want to be part of a company that is on the cutting edge of technology? Do you want to work with a world-class team of engineers? 

We are looking for somebody who obsesses over our customers, who goes distances to make sure customers are wildly successful. A person who communicates with customers, understands their questions as well as solves complex technical issues. You will become the subject matter expert in Enterprise Wireless and Wired Networks.   

Qualifications:  

• Knowledge in Layer 2 and Layer 3 Networking  
• Knowledge in 802.11 Wi-Fi standards  
• Juniper Router & Switch Certifications is a plus  
• Experience level: 5~8 years  
• BA/BS/MS in EECS or related subject area  

  

Responsibilities:  

• Triage and Resolve Customer Support Escalations from multiple inbound channels  
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.  
• Build and maintain layer 2/3 network testbeds.  
• Understand features and reproduce customer issues.  
• File tickets on bugs found.  
• Analyze logs and pinpoint root causes.  
• Work with developers and drive solutions.  
• Participate in relevant meetings and discussions and provide status reports.  

#unitedstates #LI-Hybrid #junipercertification #networking #layer2 #layer3 #802.11wifistandards #enterprisewireless #enterprisewired #networks #engineer #triage #escalation #obsessivecustomerservice #CA

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#networking

Job:

Engineering

Job Level:

TCP_04

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If t